Roncesvalles Apple Specialist (Apple Authorized Service Provider)

I had an amazing experience visiting this store! All of the staff were very friendly, knowledgeable, and helpful, and provided me with a very fast turn around time for fixing my Airpods (less than 48hrs). I would definitely recommend coming here! Much nicer than having to visit the busy mall locations

I had a great experience at Roncesvalles Apple Specialist. The team provided personalized and solution-oriented service. I was in Toronto and needed help with a complex issue related to purchasing a new device and trading in an old one. The store team was extremely friendly and efficient. I highly recommend them!!

I never leave reviews but I feel compelled to after the absolutely incredible service here! My partner had liquid damage on his laptop and the team here was so quick, informative, and empathetic. They were able to restore his device, save all of his documents, and rent us a laptop to use while his device was in service. 100% recommend coming here if you need any support for Apple products!!!

I helped an older friend today with her phone and was directed to the Apple Store. The location was on Roncesvailles. A young man named Kieren told me by phone when we could come in. Within a very short time describing what happened and looking at my friend’s phone he had it fixed. He explained the cause and was even helpful giving suggestions on another phone if she were to purchase one. Not easy always dealing with older people but Kieren treated us very well and was knowledgeable.

A Roncy gem for Apple support. Having gone there several times with all sorts of questions, concerns and issues I really recommend this place. The humans there today were helpful beyond what I could have hoped for, especially the person with cool hair :) Thank you so much!

Incredible customer service! I recently took my Macbook here to get fixed and after having a look at it, I was told that it wasn't worth fixing and I would be better off buying a new computer. I needed a working computer in a hurry so when I went to pick up the broken one, I asked if in the off-chance they had the one I wanted in stock. Turns out they had the exact model on a delivery truck that day. Serendipity! I waited around for the delivery but when it was obvious that it was going to be delayed, they offered to deliver the Macbook to my home that day after closing the store. What an offer! Thank you for the incredible customer service. I was so grateful to receive the computer in such a timely manner.

We had a longstanding issue of one Apple ID for two of us. Jennifer was able to disentangle us, get a new iPhone started with a minimal loss of data.al, done with cheerfulness and competency. Highly recommend.

My first computers had punched card readers and printers (1975) so the fancy stuff we have today is light years advanced. Jude and Jennifer were a gift to me in determining a solution for my lovely old brick (2011 MacBook) and setting up my new (previously loved) machine. Love it. Love their patience, expertise and generosity. We are lucky to have them.