Barbara M.
Google
Patisserie de Cignon has always been our go to place for almond croissants. My husband and I regularly stop in just to pick them up because they truly make the best almond croissants in the city.
This morning, my husband took me there for breakfast and we decided to sit down instead of just grabbing pastries. He ordered the chicken crêpe with mushrooms and red peppers, and I ordered the croissant ham sandwich with an added egg.
When the food arrived, my croissant was missing the egg and had to be sent back. When it returned, the egg was simply added in. Unfortunately, my husband’s chicken crêpe contained three chicken bones, and the bottom of the crêpe was burnt. We brought this to the waitress’s attention and expressed our disappointment.
What truly left us unhappy was how the situation was handled afterward. As we were leaving, we approached the manager to ask if she was aware of what had happened. She said she was, and explained that the positive side of finding bones was that they use real chicken. I found that response dismissive and inappropriate. There was no apology, no acknowledgment of our experience, and no offer to make things right.
When I expressed my dissatisfaction, she asked what I wanted her to do. As a customer, I did not feel it was my role to instruct the manager. A simple apology, understanding, and some form of compensation or gesture would have gone a long way. Ideally, the manager should have come to our table once she was informed and addressed the situation directly.
That said, their almond croissants remain exceptional. We will absolutely continue to come here to purchase them. However, based on this experience, we will be passing on sit down breakfast in the future.