Park Hyatt Vienna

Park Hyatt Vienna is one of the most luxurious destinations in the city, offering a unique blend of elegance and modern amenities. Set in a historic building in the heart of Vienna, it boasts spacious and beautifully designed rooms, paying attention to every detail for an exceptional stay. The public areas, including the lobby and bar, exude understated luxury and charm. The staff was absolutely impeccable—extremely friendly and always ready to assist, which elevated our experience even further. The hotel’s location is perfect, conveniently close to Vienna’s main attractions, making it ideal for both business trips and relaxing vacations. Highly recommended for those who seek a perfect blend of history, luxury, and exceptional service.

My family just spent 4 delightful nights at this property. The location was outstanding, making it easy for the members of our party to explore festive Vienna at their convenience and their own pace. We were greeted at curbside immediately upon arrival, and helped with our bags. Checking in was a breeze, with the professional staff escorting us to our room and showing us around. I’m a Hyatt Globalist so was able to use a Suite Upgrade Award. The view room suite was outstanding (quite lavish, really, but in an okay way). We had a fabulous Christmas dinner at the hotel restaurant, which was appreciated by all after a day of travel. The daily breakfast buffet was really good, with lots of options, including for those with dietary restrictions. Service in the restaurant was top notch. Several in our party enjoyed the great bar, and efficient room service. A special thanks to the concierge team as well, as they were all very solicitous and helpful in many ways (including the challenges of traveling with a toddler grandchild). I highly recommend Christmas in Vienna (crowds and all), and don’t think you can do better than the Park Hyatt (which is obviously a splurge!). Thanks for the memorable stay!

My recent stay at the Park Hyatt Vienna, my third visit to the property as a Hyatt Globalist, left me with mixed feelings. While the location and interior design are undeniably stunning, the service and operational shortcomings were unacceptable for a hotel charging €1,200 per night. Here’s a breakdown of my experience:||||The Positives:||Prime Location: The hotel is perfectly situated in Vienna’s city center, ideal for exploring the city.||||Beautiful Interiors: The furnishings and design are exquisite, combining historic charm with modern luxury.||||The Negatives:||||Accessibility Issues:||Upon arrival, there was no doorman or ramp at the entrance. My 70-year-old mother had to carry her suitcase up the stairs, which was both inconvenient and surprising for a hotel of this caliber.||Similarly, at checkout, there was no ramp, and we had to carry our luggage down two sets of stairs. Accessibility should not be an afterthought in a luxury property.||||Concierge Service:||The concierge desk was empty when we arrived. I waited 10 minutes before someone from the front desk noticed and offered assistance. This delay is unacceptable at a five-star hotel, where seamless service is expected.||Room Readiness:||||Despite the 3 PM check-in time, our room was not ready until 3:50 PM. This delay disrupted our plans and reflected poor operational efficiency.||||Departure Experience:||When I requested a taxi to the airport, the staff arranged for the hotel car service. Unfortunately, the driver did not accept credit cards, forcing me to find an ATM at the airport to withdraw cash.||||This was not the first disappointing departure experience at Park Hyatt Vienna. On a previous visit, I drove to the hotel and was surprised by a cash-only valet bill for charging my electric vehicle. With construction limiting parking and a queue of cars behind me, I had to circle the area while my wife searched for an ATM. A lack of communication about payment options made an already stressful situation worse.||||Restaurant Service:||The dining experience was marred by several service issues:||Oysters were served without a fork.||The wine list was not offered proactively—I had to request it.||Wine was poured without offering a tasting first, which is a basic standard in fine dining.||||Final Thoughts:||As a loyal Hyatt Globalist and repeat guest of the Park Hyatt Vienna, I was disappointed by the lapses in service during this stay. While the property delivers on location and luxury design, the operational and service issues I encountered are far below the standards expected for a hotel in this price range.||||Accessibility challenges, delayed room readiness, and poor service coordination would be tolerable at a mid-range property but are glaring at €1,200 per night. I hope the management takes this feedback seriously to align their service standards with the exceptional physical environment they offer. Until these concerns are addressed, I would hesitate to recommend this hotel to travelers seeking a flawless luxury experience.

We visited the Park Hyatt for the winter holidays, and felt so fortunate to be there. The location allowed us to walk to most of the sights, and the view from our window was very festive and pretty. We thoroughly enjoyed the breakfast - the truffled scrambled eggs, in particular, are a treat, and the pastry in Cafe Am Hof is a little slice of heaven. The hotel is absolutely gorgeous, both the public spaces and luxurious guest rooms, but it is the staff that truly makes this place special. Everyone - every single person we interacted with - was professional, friendly and helpful. My husband has a mobility issue, so the front desk staff showed us the accessible entrance located to the side of the main entrance. After that, every time that we returned to the hotel, the doorman ran over to the side entrance to open it for us. So helpful! Such a beautiful city, such kind people, and such a gem of a hotel.

As expected, had an absolutely wonderful stay at the Park Hyatt Vienna. Check-in was smooth and fast, with friendly and helpful staff getting everything set up. Our room was ready upon arrival, so we went up to check out the room and someone brought up our bags. We stayed in a Park Suite on the fourth floor. The room was amazing, very clean and tidy. We had a small living room with a desk, couch, and chair. The bedroom had a king bed and vanity. Both the living room and bedroom had TVs. The closet was very spacious with plenty of room for our 5 bags. The bathroom was my favorite room, with a luxurious bathtub and two separate sink areas. There was also a shower with a rain shower and regular faucet, and a separate room for the toilet for privacy. Breakfast was delicious, but we did get it for free due to Hyatt status. If that weren't the case, I don't know that the price tag is worth it when there are so many options nearby. The only downside was that our room had essentially no view. That was really the only problem with the room itself, and that’s not really a problem. Because of that, there wasn’t much noise from the street which was nice. Overall, a very nice stay and I would happily come back. Can't wait to go back to Vienna!

just wanted to share how grateful I am to be spending this vacation with my family at this beautiful hotel. It's amazing to be right in the center, surrounded by all the fun activities and shops. Here's to a new year filled with joy, love, and wonderful memories! remember that you hold the key to your own elevator of safety and well-being. Just like at the hotel where no one can enter the elevator without their room card

Had a great stay at Park Hyatt Vienna in the Diplomat Suite with a connecting room for the kids. The suite was amazing and much larger than I was expecting. The bed and pillows were fantastic and the rainfall shower had great water pressure. There were chocolates and fresh fruit for us in the room. ||||The staff was very helpful and the concierge was able to get us in and skip the line at Figmüller Bäckerstrasse which was amazing for our family of 5. Would definitely stay here again. ||||Location was great and very central and easy to walk to the Christmas markets and almost everywhere

My wife and I stayed here July of 2024 for our honeymoon and it was absolutely amazing. The location was central to all the sights of Vienna and the restaurant Bank Brasserie was very convenient with great food. Their breakfast buffet is highly recommended. But what we truly remember is the service of the staff. Michael from the front desk made us feel welcomed the moment we walked in to the hotel and the gentleman at the concierge desk was equally as kind and hospitable.

Park Hyatt Vienna is one of the most luxurious destinations in the city, offering a unique blend of elegance and modern amenities. Set in a historic building in the heart of Vienna, it boasts spacious and beautifully designed rooms, paying attention to every detail for an exceptional stay. The public areas, including the lobby and bar, exude understated luxury and charm. The staff was absolutely impeccable—extremely friendly and always ready to assist, which elevated our experience even further. The hotel’s location is perfect, conveniently close to Vienna’s main attractions, making it ideal for both business trips and relaxing vacations. Highly recommended for those who seek a perfect blend of history, luxury, and exceptional service.

My family just spent 4 delightful nights at this property. The location was outstanding, making it easy for the members of our party to explore festive Vienna at their convenience and their own pace. We were greeted at curbside immediately upon arrival, and helped with our bags. Checking in was a breeze, with the professional staff escorting us to our room and showing us around. I’m a Hyatt Globalist so was able to use a Suite Upgrade Award. The view room suite was outstanding (quite lavish, really, but in an okay way). We had a fabulous Christmas dinner at the hotel restaurant, which was appreciated by all after a day of travel. The daily breakfast buffet was really good, with lots of options, including for those with dietary restrictions. Service in the restaurant was top notch. Several in our party enjoyed the great bar, and efficient room service. A special thanks to the concierge team as well, as they were all very solicitous and helpful in many ways (including the challenges of traveling with a toddler grandchild). I highly recommend Christmas in Vienna (crowds and all), and don’t think you can do better than the Park Hyatt (which is obviously a splurge!). Thanks for the memorable stay!

My recent stay at the Park Hyatt Vienna, my third visit to the property as a Hyatt Globalist, left me with mixed feelings. While the location and interior design are undeniably stunning, the service and operational shortcomings were unacceptable for a hotel charging €1,200 per night. Here’s a breakdown of my experience:||||The Positives:||Prime Location: The hotel is perfectly situated in Vienna’s city center, ideal for exploring the city.||||Beautiful Interiors: The furnishings and design are exquisite, combining historic charm with modern luxury.||||The Negatives:||||Accessibility Issues:||Upon arrival, there was no doorman or ramp at the entrance. My 70-year-old mother had to carry her suitcase up the stairs, which was both inconvenient and surprising for a hotel of this caliber.||Similarly, at checkout, there was no ramp, and we had to carry our luggage down two sets of stairs. Accessibility should not be an afterthought in a luxury property.||||Concierge Service:||The concierge desk was empty when we arrived. I waited 10 minutes before someone from the front desk noticed and offered assistance. This delay is unacceptable at a five-star hotel, where seamless service is expected.||Room Readiness:||||Despite the 3 PM check-in time, our room was not ready until 3:50 PM. This delay disrupted our plans and reflected poor operational efficiency.||||Departure Experience:||When I requested a taxi to the airport, the staff arranged for the hotel car service. Unfortunately, the driver did not accept credit cards, forcing me to find an ATM at the airport to withdraw cash.||||This was not the first disappointing departure experience at Park Hyatt Vienna. On a previous visit, I drove to the hotel and was surprised by a cash-only valet bill for charging my electric vehicle. With construction limiting parking and a queue of cars behind me, I had to circle the area while my wife searched for an ATM. A lack of communication about payment options made an already stressful situation worse.||||Restaurant Service:||The dining experience was marred by several service issues:||Oysters were served without a fork.||The wine list was not offered proactively—I had to request it.||Wine was poured without offering a tasting first, which is a basic standard in fine dining.||||Final Thoughts:||As a loyal Hyatt Globalist and repeat guest of the Park Hyatt Vienna, I was disappointed by the lapses in service during this stay. While the property delivers on location and luxury design, the operational and service issues I encountered are far below the standards expected for a hotel in this price range.||||Accessibility challenges, delayed room readiness, and poor service coordination would be tolerable at a mid-range property but are glaring at €1,200 per night. I hope the management takes this feedback seriously to align their service standards with the exceptional physical environment they offer. Until these concerns are addressed, I would hesitate to recommend this hotel to travelers seeking a flawless luxury experience.

We visited the Park Hyatt for the winter holidays, and felt so fortunate to be there. The location allowed us to walk to most of the sights, and the view from our window was very festive and pretty. We thoroughly enjoyed the breakfast - the truffled scrambled eggs, in particular, are a treat, and the pastry in Cafe Am Hof is a little slice of heaven. The hotel is absolutely gorgeous, both the public spaces and luxurious guest rooms, but it is the staff that truly makes this place special. Everyone - every single person we interacted with - was professional, friendly and helpful. My husband has a mobility issue, so the front desk staff showed us the accessible entrance located to the side of the main entrance. After that, every time that we returned to the hotel, the doorman ran over to the side entrance to open it for us. So helpful! Such a beautiful city, such kind people, and such a gem of a hotel.

As expected, had an absolutely wonderful stay at the Park Hyatt Vienna. Check-in was smooth and fast, with friendly and helpful staff getting everything set up. Our room was ready upon arrival, so we went up to check out the room and someone brought up our bags. We stayed in a Park Suite on the fourth floor. The room was amazing, very clean and tidy. We had a small living room with a desk, couch, and chair. The bedroom had a king bed and vanity. Both the living room and bedroom had TVs. The closet was very spacious with plenty of room for our 5 bags. The bathroom was my favorite room, with a luxurious bathtub and two separate sink areas. There was also a shower with a rain shower and regular faucet, and a separate room for the toilet for privacy. Breakfast was delicious, but we did get it for free due to Hyatt status. If that weren't the case, I don't know that the price tag is worth it when there are so many options nearby. The only downside was that our room had essentially no view. That was really the only problem with the room itself, and that’s not really a problem. Because of that, there wasn’t much noise from the street which was nice. Overall, a very nice stay and I would happily come back. Can't wait to go back to Vienna!

just wanted to share how grateful I am to be spending this vacation with my family at this beautiful hotel. It's amazing to be right in the center, surrounded by all the fun activities and shops. Here's to a new year filled with joy, love, and wonderful memories! remember that you hold the key to your own elevator of safety and well-being. Just like at the hotel where no one can enter the elevator without their room card

Had a great stay at Park Hyatt Vienna in the Diplomat Suite with a connecting room for the kids. The suite was amazing and much larger than I was expecting. The bed and pillows were fantastic and the rainfall shower had great water pressure. There were chocolates and fresh fruit for us in the room. ||||The staff was very helpful and the concierge was able to get us in and skip the line at Figmüller Bäckerstrasse which was amazing for our family of 5. Would definitely stay here again. ||||Location was great and very central and easy to walk to the Christmas markets and almost everywhere

My wife and I stayed here July of 2024 for our honeymoon and it was absolutely amazing. The location was central to all the sights of Vienna and the restaurant Bank Brasserie was very convenient with great food. Their breakfast buffet is highly recommended. But what we truly remember is the service of the staff. Michael from the front desk made us feel welcomed the moment we walked in to the hotel and the gentleman at the concierge desk was equally as kind and hospitable.