Officine Universelle Buly 1803

We visited on a Sunday at 1100 sharp and there was already a queue outside. I was going to leave worried it would be a tourist trap but my husband urged me to stay and I’m glad he did. We waited for about 50-55 minutes. My sales associate (Edita — I may be spelling her name wrong) was absolutely LOVELY and made my entire experience! She was so darling, knowledgeable, patient, and not pushy at all. Truly, it was so memorable and enjoyable with her that I was practically skipping out of the store when it was time to go. She even took extra time to wrap my gifts after overhearing my birthday was soon. Felt like the wait & prices were soo worth it for the quality of the items and experience I had. My advice: while you’re waiting on line, scrub thoroughly through their website to go in with what products you want/want to look at. For example, some of the items that feel like props “the robinet cap” I would have no idea were for sale unless the sales associate told me. I also asked for a few things that weren’t as loudly promoted on social media or in the store — aker fassi (natural lipstick) and the alabaster campagne d’italie… two items I’m super excited about! I wouldn’t come if your plan is just to buy that chapstick holder that has gone viral. There’s so many more items!! They only let (6) people in at a time but I think it’s warranted and I hope they continue doing it! I went to another popular shop in town that didn’t manage store traffic and it was miserable — shoulder to shoulder and unable to even get to certain products. Once you’re sampling items here, it will be clear why they only let a limited amount of people at a time. It would be so difficult to be able to jump back and forth otherwise! Overall, great experience!!!

While there was a bit of a wait to get in and they were out of the lip balms at the time, the staff were amazing! They made my experience extremely memorable and special. I purchased a candle, and every time I remove the crystal lid the room fills with a floral smell, I highly recommend checking out.

We lined up for 1:30 hr. There was young guy who was organizing tried to force us to leave by his uncertainty about the situation but the security guard was so helpful and ensured that they will serve us. Eventually we got into the shop the brushes was out of stock we bought lip balm and the young blonde lady(I forgot her name) she served us in the best way, thanks for her💓

I have to admit that we couldn't get in, the line was unbelievable, more than 2 hours and the temperature was 3-4 degrees! So we went to their other location in le bon marché, just to find that most products were not available, only in the boutique! The perfumes are actually unique and admirable, but the experience is exhausting.

Came across an article about how this place is one of the best shopping spots in Paris. And chose it to surprise my partner for her birthday, which happened to be a memorable experience for both of us. The store’s interiors were so beautiful and the presentation of the perfumes, soaps and lotions were equally impressive. It can be one of the best experiences to just window shop, even if you don’t buy anything. However one might difficult to control themselves from splurging on something, as every item is beautiful. The only pitfall from our experience was poor crowd management. Though there were a handful of staff, we had to wait for 20 minutes even after entering inside the store to get allocated to a customer service specialist. And turns out the staff weren’t aware that we were waiting for our turn. However once they found out, the service was fab! The products are so worth it, the scents are unique and as the perfume is water based it is doesn’t cause any head ache after application. And the body oils are so damn good too! Makes a good combo to pamper oneself.

A good choice to enjoy the distinctive and beautiful perfumes. The kindness of the staff, especially EWA. You must visit this store before traveling.

I paid for 4 items and they forgot my lip balm - only picked it up when packing my luggage… will need to ask a friend to collect on my behalf.. so sad

The worst experience ever. I bought four ball and staff doesn’t want to give me a bag for each gift. She said: we don’t have enough and everyone will not get enough if I will pack every balm for you. And how, excuse me, can I give gifts without wrapping? Rude staff ruined my mood from the purchase and brought me to tears