McMenamins Ruby's Spa at Edgefield

I gave 1 star because I really enjoyed the greenery outside of the hot tub area. Here are the concerns: 1. The changing rooms are very small 2. There is no drinking water by the hot tub. It’s 104 degrees, and we had 90 minutes out there (HOWEVER there was a large, black, fillable water jug that would be used for people in the hot tub, so after we went and asked about it, a staff person came out and grabbed it - she did not look at ANY of us as we all said “thank you!” MULTIPLE times. That horrible attitude was made clear about 30 min later when we realized she was not returning.) 3. Outside of the hot tub there are 0 chairs 4. The shower is scary dirty. There was also a shower chair (yay for inclusivity) that had not been cleaned maybe EVER 5. In a TINY lobby there was a fireplace with a fire that had been put out recently, and the smell of the smoke was so bad it was nauseating 6. The people working the counter were not friendly at ALL Ex 1- I use a walker. I have never been here before. I asked the best way to get back to the water, and I very kindly said I was happy to go back outside and use the ramp, but I wanted to make sure I was following directions in case there was another way…. The lady was obviously annoyed that I had asked her a question, and she said, “or you could use the stairs” and she pointed to invisible stairs that were “that way” ( they were in the hallway through a large door) - did I mention that I use this walker because I am a healing cancer patient and I am seeking positive environments? Yeah. - we soaked and came back in a little early to not hold up others, BUT NO, the tiny dressing room now had a line. This is the most uncomfortable thing when you’ve just relaxed, want to use the restroom, get dressed, and keep the calmness. Did I mention I left my robe outside and our LOCKER keys were in the pocket? We opened the window and tried ro get the attention of our family, and failed. Ugh. So we asked VERY nicely if the front desk folks had any spare keys. She said “ oh maybe, I guess, if I can find any”. REALLY omg. I was over her terrible charm. Not going back here ever again. $45 for 90 Min is post-covid raping for this incredibly under serving establishment.

I purchased a $500 gift card and 2 sweatshirts for my wife for her birthday. She made an appointment to utilize the spa for a deep tissue massage for herself and her sister and was extremely upset and disappointed because her sister traveled 200 miles and she didn’t receive the deep tissue massage I paid for. The massage therapist said I’m small and can only do so much! My wife will never return nor will she ever recommend your facility for any services. When you advertise deep tissue massage you need to make sure your employees are qualified to provide the service!

I enjoyed my time at Ruby Spa thoroughly! The building and decor are super cute, and my treatments were fabulous. Thank you to Heidi, who was super professional and made me feel like a million bucks!!

My favorite place to unwind and forget about my daily troubles. Excellent people, beautiful spaces. The tea is my favorite perk. My facial with Monica was heavenly! If you love yourself, book it.

Booked a foot treatment for hubby. His masseuse was great but the spa was out of the foot bags for the paraffin dip which you pay in advance for. So the poor guy tried to use the hand mit for paraffin dip on my husband's size 12 foot. You can imagine the issue. Well, he didn't get the true experience and that is irritating, especially since this was his first spa visit. Left a not so great first impression. They should have removed the charge for that. They did not. And the masseuse really didn't care. So in that respect poor customer service. Do better.

Relaxing experience with massage and soak in the Spa pool. Lovely atmosphere. Clean linens, accommodating staff. Rustic, cool aesthetic consistent with the McMenamins brand. Way better experience than other spas.

I got a massage a bit before going to a show that evening and it was delightful. It was a perfect way to unwind and have a relaxing day. Highly recommend their services!

Used a gift card from Christmas time. Lovely space, very clean, cozy, and charming. I am totally forgetting my masseuses name but she was exceptional and made me feel totally safe and at ease. Being massaged by a stranger can be awkward but she made the whole experience so lovely, and natural. I really enjoyed the soaking pool before AND after my massage. The tropical vibe and feeling of total seclusion from the rest of the property was so cool. Definitely recommend treating a lady in your life to some pampering at Ruby’s Spa🥰