Mandarin Oriental, Geneva

If laughter is the best medicine, then this hotel is a certified pharmacy! The staff's wit and humor had us in stitches from check-in to check-out. But don't let the lighthearted atmosphere fool you - their attention to detail and commitment to service was second to none. The whimsical decor, complete with hidden jokes and puns, kept us entertained during our entire stay. Who knew a hotel could be this fun? We're already planning our return visit!

Surprisingly a very nice stay. The location is great to walk over to the old city. We originally were booked in a junior suite but were upgraded to a junior suite with terrace. My recommendation is to book a junior suite with terrace or higher category so that you are on the 7th floor. We were originally on the 6th floor and I found the ceilings to be rather low. Both my husband I are tall and so low ceilings give us a sense of being boxed in. The room on the 7th foot was very well appointed and had an airy feeling with a terrace. The service in the hotel is great. Everyone is very attentive. I normally would stay at the four seasons however this was a great alternative.

Absolutely excellent service from moment of check in to check out. Friendly, helpful concierge, reception staff, door men. Breakfast was excellent with great service. Love the choice of two perks for MO fans. Will stay again. First class experience made me feel welcome in Geneva.

What struck me most was the seamless blend of tradition and innovation. Classic elements were given modern twists, creating an atmosphere that was both familiar and excitingly new. The staff seemed to embody this fusion, combining old-school courtesy with up-to-date efficiency. A truly unique experience that left me both nostalgic and inspired.

The location of the hotel is good. It also has a good breakfast selections and friendly staff. House keeping staff was very friendly and accommodating as I need to do some work in the morning and they were able to come back later in the afternoon.

Every time I stay at one of the various Mandarin Oriental Hotels, I am always impressed by the beautiful, comfortable rooms, the amenities, the exercise facilities, the kind, service-oriented employees and all of the gorgeous flowers! |I have never been disappointed in any of the Mandarin Oriental Hotels across the world. I highly recommend them!

Not shocking, the MO is great! Amazing drinks in the bar and incredibly attentive staff. The concierge was incredibly helpful to get my bags and upgraded me as I was having a hard day thanks to BA. I recommend this location as you are close to everything you may need in the old town area with amazing running views along the river.

Okay, so I'm not usually one for leaving reviews, but this place deserves a shoutout. First off, the location is ace - right in the middle of everything but somehow still quiet. The room was bigger than I expected (bonus!) and had all the stuff you need. Staff were proper helpful, especially when I lost my key (oops). Only tiny gripe was the Wi-Fi being a bit patchy,

If laughter is the best medicine, then this hotel is a certified pharmacy! The staff's wit and humor had us in stitches from check-in to check-out. But don't let the lighthearted atmosphere fool you - their attention to detail and commitment to service was second to none. The whimsical decor, complete with hidden jokes and puns, kept us entertained during our entire stay. Who knew a hotel could be this fun? We're already planning our return visit!

Surprisingly a very nice stay. The location is great to walk over to the old city. We originally were booked in a junior suite but were upgraded to a junior suite with terrace. My recommendation is to book a junior suite with terrace or higher category so that you are on the 7th floor. We were originally on the 6th floor and I found the ceilings to be rather low. Both my husband I are tall and so low ceilings give us a sense of being boxed in. The room on the 7th foot was very well appointed and had an airy feeling with a terrace. The service in the hotel is great. Everyone is very attentive. I normally would stay at the four seasons however this was a great alternative.

Absolutely excellent service from moment of check in to check out. Friendly, helpful concierge, reception staff, door men. Breakfast was excellent with great service. Love the choice of two perks for MO fans. Will stay again. First class experience made me feel welcome in Geneva.

What struck me most was the seamless blend of tradition and innovation. Classic elements were given modern twists, creating an atmosphere that was both familiar and excitingly new. The staff seemed to embody this fusion, combining old-school courtesy with up-to-date efficiency. A truly unique experience that left me both nostalgic and inspired.

The location of the hotel is good. It also has a good breakfast selections and friendly staff. House keeping staff was very friendly and accommodating as I need to do some work in the morning and they were able to come back later in the afternoon.

Every time I stay at one of the various Mandarin Oriental Hotels, I am always impressed by the beautiful, comfortable rooms, the amenities, the exercise facilities, the kind, service-oriented employees and all of the gorgeous flowers! |I have never been disappointed in any of the Mandarin Oriental Hotels across the world. I highly recommend them!

Not shocking, the MO is great! Amazing drinks in the bar and incredibly attentive staff. The concierge was incredibly helpful to get my bags and upgraded me as I was having a hard day thanks to BA. I recommend this location as you are close to everything you may need in the old town area with amazing running views along the river.

Okay, so I'm not usually one for leaving reviews, but this place deserves a shoutout. First off, the location is ace - right in the middle of everything but somehow still quiet. The room was bigger than I expected (bonus!) and had all the stuff you need. Staff were proper helpful, especially when I lost my key (oops). Only tiny gripe was the Wi-Fi being a bit patchy,

We chose to stay at the Mandarin Oriental in Geneva for two nights this past week, based on all the great reviews. Unfortunately, our stay was less than average. On the plus side, staff is very friendly and they try to help. (Key word TRY). Now the bad: Our first room was something out of Barbie's Dream House circa 1982. While large, the whole room was pink and hideous and very outdated. The view was of a parking lot (not the city view as promised), and the shower pressure and temperature were so intermittent that we alternatively burned ourselves and then froze. At one point the ancient shower head couldn't withstand the pressure and flew off the holder and hit me in the face. Since we arrived close midnight we didn't have the energy to request a new room and thus embraced our inner 80's. The following morning, however, I called down to the front desk and expressed my concerns and dissatisfaction. Elisa (or Lisa) was very polite and quickly assured me that they'd find a new room for us. After a very subpar buffet breakfast (surprisingly lackluster for a Mandarin Oriental - I'm glad it was included in our Amex package or I would have been very disappointed) Lisa took us to view our new room. The new room was in a renovated part of the hotel and was far more in line with what we were expecting. (Thank God for muted tones.) The view was stunning, the decor nice, and the room was still quite large. After moving in to our new room I requested a discount on our first night, as it certainly wasn't worth the 700+ CHF we paid. They granted us a measly 25% off, which was absurd seeing as we could have stayed in a better room at another hotel for half the price. Overall I appreciate that Mandarin tried to make things right but we left knowing we'll unlikely stay at a Mandarin property again. There are too many good hotels out there to keep overpaying at the Mandarin.

Best authentic vegetarian Indian food Customer service is great and you've a great view of the lake, sitting in the patio of the restaurant Recommended!

We checked in with amex centurion.. the room was very outdated , dirty and had a smoker next door, on a non smoking floor, the whole room smelled of smoke.. the front desk did apologize and brought us to a larger " not renovated room" the " upgraded room" was full of strains on floor, stains on all furniture, some half eaten food next to coffee machine, towel with makeup stains, broken toilet cover, stains on floor next to bed, cheap toilet paper like paper bag( see pics) , like a a cheap vegas motel, rather disappointing for 600$ per night.. and when i entered the floor there where some shaddy guys caring guns who told me aggressively that i cant walk on this side of hotel??.. i asked amex to call the front desk and tell them that i wanted to check out, they said I would be changed over 600$ my daily room rate for that night, Horrible truly a shame for the Mandarin name

From outside this hotel seams a little bit old-fashioned (although not as much as the Four Seasons nearby). We had a coffee at the terrasse, which nice views to the river/lake. This is a trendy, chill-out style bar or coffee, nice to relax and "adequate" price level for this establishment and this point on earth

We stayed one night and didn't have any problems. We received the rooms we booked, one next to the other, with the correct view. The reception was efficient and friendly. Our rooms were not ready when we checked in so we spent some time sightseeing. The rooms were clean and the shower head was fine for those who care. The morning breakfast was complete and we had good service. The highlight for us was lunch as Rasoi. Excellent.

Best Sunday brunch in the city! An astounding number of choices including oysters, sushi, squid and much much more. The warm dishes available were seafood paella and rosini that day. Fresh juices and hot drinks are included. The dessert buffet is superb with a 4 tier chocolate fountain and the most decadent looking desserts too pretty to even eat.

Great authentic dim sum in the heart of geneva. Waiter somewhat unfriendly. But would def. Go again

Amazing customer service, but for the price, one should expect it. Didnt stay here, but had dinner at the Indian restaurant which has one Michelin star and undoubtedly deserves it. When we arrived at our reserved time, the host told us that our table was not ready yet and would be another 15-20 minutes, but he quickly asked if we wouldnt mind relaxing for a moment and having a complimentary drink at the bar, which we did. It was the best 28CHF drink that I've ever had and didnt have to pay for.

Before moving to Geneva I would stay here many times as the service and comfort was first class.i would be greeted with a glass of champagne on arrival and the rooms were exceptionally comfortable and cosy especially in the winter months. there are two restaurants on the ground floor that many people bring guests to as bot the restaurants serve the most amazing menu (lamb and beef a particular good choice)and the service is excellent.