Mandarin Oriental, Geneva

A lovely stay at M.O Geneva. Victor at front desk was friendly, professional and helpful. Staff are attentive and make everyone feel welcome. Matilde at breakfast restaurant managed a rather busy area well and accommodated high expectation from guests. Room was clean and bright. Furniture was simple but complemented the room. The welcome gift from the team was much appreciated.

It was a great hotel and stay. Love the big windows overlooking river. Hotel was amazing. The food both at lunch and the breakfast spread was all very good. My wife loved the flower display upon entry of the Hotel Lobby. More flowers in our room made it a nice touch.

I had an amazing stay with my Mom at Mandarin Oriental, Geneva. From the warm check-in, assistance from concierge on our itinerary, and the delicious pistachio cookie waiting for us in our room upon arrival, everything about our stay was FANtastic. This was our first time in Geneva, and the MO team made sure our visit encompassed everything we wanted. Concierge was even nice enough to assist us with making reservations at an authentic Swiss restaurant. Thank you so much to the team for making our stay in Geneva so memorable! We are very thankful.

The stay was very enjoyable from start to finish, all the staff were extremely polite, friendly and helpful. The hotel was very clean and well presented. The room was very nice and the bed very comfortable, the welcome cake was delicious!. The location is excellent for sightseeing and close to the railway station.

Great room and service…staff was fantastic. Room was beautiful and clean. Five stars. I’ll stay there again. Housekeeping was also very attentive to our needs. The hotel was also in a great location. We walked everywhere in downtown Geneva.

This hotel by far had the best customer service i have ever encountered. I am a touring artist and am currently on a 20 city European City tour. Take take over a hundred flights a year, and probably stay in about has many hotels and can say from the moment i arrived to even after i left they took care of me and were willing to help in any way i need. The day of my check out i left some toiletries along with the medication i needed. Before i even took off on my flight to Prague, they had my items in a parcel and ready to ship to the next hotel i was staying at. Food was great. Room was great. Steam room and gym fantastic.

Exceptional Stay with Warm and Friendly Service ❤️🙏 My experience at Mandarin Oriental Genève was truly unforgettable. From the moment I arrived, I was welcomed with the most heartwarming hospitality. The staff went above and beyond to ensure every aspect of my stay was perfect—always attentive, friendly, and genuinely caring. The elegant ambiance of the hotel, combined with its beautiful location by the river, made for a relaxing and luxurious atmosphere. My room was immaculately maintained, offering both comfort and stunning views. The dining options were equally impressive, featuring exquisite cuisine with impeccable service. What truly sets this hotel apart is its exceptional team. Their thoughtful gestures and attention to detail made me feel right at home. I left with wonderful memories and am already looking forward to my next visit. Highly recommended for anyone seeking a five-star experience with the warmth of personalized service.

AC was not working whole night and technician just came and said it is even though room was heated. Fruits were stale and were not changed even after multiple complaints. We were initially told breakfast was included in our room but were asked to pay after. They did not even have the courtesy to atleast inform breakfast is not included before we had it! All other 5 star hotel restaurants inform beforehand if breakfast is not included. Alot of improvement needed in service levels.

We chose to stay at the Mandarin Oriental in Geneva for two nights this past week, based on all the great reviews. Unfortunately, our stay was less than average. On the plus side, staff is very friendly and they try to help. (Key word TRY). Now the bad: Our first room was something out of Barbie's Dream House circa 1982. While large, the whole room was pink and hideous and very outdated. The view was of a parking lot (not the city view as promised), and the shower pressure and temperature were so intermittent that we alternatively burned ourselves and then froze. At one point the ancient shower head couldn't withstand the pressure and flew off the holder and hit me in the face. Since we arrived close midnight we didn't have the energy to request a new room and thus embraced our inner 80's. The following morning, however, I called down to the front desk and expressed my concerns and dissatisfaction. Elisa (or Lisa) was very polite and quickly assured me that they'd find a new room for us. After a very subpar buffet breakfast (surprisingly lackluster for a Mandarin Oriental - I'm glad it was included in our Amex package or I would have been very disappointed) Lisa took us to view our new room. The new room was in a renovated part of the hotel and was far more in line with what we were expecting. (Thank God for muted tones.) The view was stunning, the decor nice, and the room was still quite large. After moving in to our new room I requested a discount on our first night, as it certainly wasn't worth the 700+ CHF we paid. They granted us a measly 25% off, which was absurd seeing as we could have stayed in a better room at another hotel for half the price. Overall I appreciate that Mandarin tried to make things right but we left knowing we'll unlikely stay at a Mandarin property again. There are too many good hotels out there to keep overpaying at the Mandarin.

Best authentic vegetarian Indian food Customer service is great and you've a great view of the lake, sitting in the patio of the restaurant Recommended!

We checked in with amex centurion.. the room was very outdated , dirty and had a smoker next door, on a non smoking floor, the whole room smelled of smoke.. the front desk did apologize and brought us to a larger " not renovated room" the " upgraded room" was full of strains on floor, stains on all furniture, some half eaten food next to coffee machine, towel with makeup stains, broken toilet cover, stains on floor next to bed, cheap toilet paper like paper bag( see pics) , like a a cheap vegas motel, rather disappointing for 600$ per night.. and when i entered the floor there where some shaddy guys caring guns who told me aggressively that i cant walk on this side of hotel??.. i asked amex to call the front desk and tell them that i wanted to check out, they said I would be changed over 600$ my daily room rate for that night, Horrible truly a shame for the Mandarin name

From outside this hotel seams a little bit old-fashioned (although not as much as the Four Seasons nearby). We had a coffee at the terrasse, which nice views to the river/lake. This is a trendy, chill-out style bar or coffee, nice to relax and "adequate" price level for this establishment and this point on earth

We stayed one night and didn't have any problems. We received the rooms we booked, one next to the other, with the correct view. The reception was efficient and friendly. Our rooms were not ready when we checked in so we spent some time sightseeing. The rooms were clean and the shower head was fine for those who care. The morning breakfast was complete and we had good service. The highlight for us was lunch as Rasoi. Excellent.

Best Sunday brunch in the city! An astounding number of choices including oysters, sushi, squid and much much more. The warm dishes available were seafood paella and rosini that day. Fresh juices and hot drinks are included. The dessert buffet is superb with a 4 tier chocolate fountain and the most decadent looking desserts too pretty to even eat.

Amazing customer service, but for the price, one should expect it. Didnt stay here, but had dinner at the Indian restaurant which has one Michelin star and undoubtedly deserves it. When we arrived at our reserved time, the host told us that our table was not ready yet and would be another 15-20 minutes, but he quickly asked if we wouldnt mind relaxing for a moment and having a complimentary drink at the bar, which we did. It was the best 28CHF drink that I've ever had and didnt have to pay for.

Great authentic dim sum in the heart of geneva. Waiter somewhat unfriendly. But would def. Go again

Before moving to Geneva I would stay here many times as the service and comfort was first class.i would be greeted with a glass of champagne on arrival and the rooms were exceptionally comfortable and cosy especially in the winter months. there are two restaurants on the ground floor that many people bring guests to as bot the restaurants serve the most amazing menu (lamb and beef a particular good choice)and the service is excellent.