Mandarin Oriental, Geneva

Exceptional Stay with Warm and Friendly Service ❤️🙏 My experience at Mandarin Oriental Genève was truly unforgettable. From the moment I arrived, I was welcomed with the most heartwarming hospitality. The staff went above and beyond to ensure every aspect of my stay was perfect—always attentive, friendly, and genuinely caring. The elegant ambiance of the hotel, combined with its beautiful location by the river, made for a relaxing and luxurious atmosphere. My room was immaculately maintained, offering both comfort and stunning views. The dining options were equally impressive, featuring exquisite cuisine with impeccable service. What truly sets this hotel apart is its exceptional team. Their thoughtful gestures and attention to detail made me feel right at home. I left with wonderful memories and am already looking forward to my next visit. Highly recommended for anyone seeking a five-star experience with the warmth of personalized service.

I recently stayed at Mandarin Oriental Geneva, and I wanted to take a moment to highlight the exceptional service I experienced. The food was fantastic, and each meal was a real treat.||I also want to give special mention to Loubna and Brian from the banqueting team. They were incredibly attentive, always going above and beyond to make sure everything was perfect. Their professionalism and warm approach made a real impact on my stay.||Charith at the front office was equally impressive. He made all requests and processes effortless and was always friendly and efficient. It was clear that he genuinely cares about guests’ experience.||Finally, the housekeeping team did a wonderful job every day. The room was always spotless, and I really appreciated the thoughtful touches they added.||I highly recommend Mandarin Oriental Geneva for anyone looking for excellent service and a memorable stay.

The accommodations are excellent but what sets it apart are the staff. They really are wonderful. Further the culinary experience whether in-room or in one of the restaurants has always been excellent. They always seem to have a new experience in one of their restaurants whether Fondue or Indian food etc… and it is always very good.

We had a great stay. Location is excellent - right near the water, within walking distance to Old Town, and less than a 10-minute walk to the main train station. There’s also a tram stop nearby.||The service was impeccable. The staff were courteous, professional, and extremely helpful. We had an issue with SBB’s luggage shipping service, but when we called the hotel a week after leaving, they located our bags. They even followed up with an email once the luggage had been picked up, which was a great touch.||The rooms were spacious, beautifully appointed, and very comfortable. Very luxurious.||Breakfast was very good by European standards. It was included in our rate, and we could choose from a menu that offered cooked dishes, in addition to the breakfast buffet. The quality of the food was great, and it was a nice way to start the day.||The main shortcoming was the restaurant. While the food itself was pretty good, the service was extremely slow—we had to ask multiple times for things. Bit of a let-down.||Overall, great stay and highly recommended.

Stayed at the hotel following a ski trip in France, the hotel is in a great location close to the train station and 15mins from the airport close to all of the boutiques. Our room was spotless and fabulous size for the family, the staff were excellent we had a fantastic experience! Can’t not mention the food and bar facilities this was also great, my daughter especially loved breakfast. Will definately return to another MO hotel soon!

Super service, amazing comfort in a central location of Geneva. The @Ottolenghi Restaurant is a must visit! And not only for breakfasts. There are plenty very good restaurants in the surroundings of The Mandarin Oriental. Most of them can be reached by foot. Very convenient.

I recently experienced the massage service at the hotel I’m staying in, and it was a delightful experience. Place and Atmosphere The massage room was quiet and comfortable, adding to the feeling of relaxation. The ambiance was perfect, with dim lighting and soothing music. Therapist Professionalism The massage therapist was extremely professional and attentive to my comfort. They listened to my needs and used appropriate techniques, making me feel completely at ease. Quality of Service They used natural oils, and the pressure applied was ideal and not painful at all. I felt a deep sense of relaxation after the session. Results After the session, I noticed a significant improvement in my stress and anxiety levels. It was an incredibly enjoyable experience. Recommendation I highly recommend trying this service at the hotel; it’s perfect for anyone looking for relaxation and comfort.

This wasn’t my first stay at this hotel, and it certainly won’t be my last!||Every team member who assisted us during our stay was so thoughtful and attentive that we felt even better than at home.||A special thank you to Lucas at reception for his valuable advice and kindness during check-in and check-out. The bar team made our evenings truly enjoyable, and the breakfast staff took such great care of us.||What more could we ask for? Can’t wait to come back!

We chose to stay at the Mandarin Oriental in Geneva for two nights this past week, based on all the great reviews. Unfortunately, our stay was less than average. On the plus side, staff is very friendly and they try to help. (Key word TRY). Now the bad: Our first room was something out of Barbie's Dream House circa 1982. While large, the whole room was pink and hideous and very outdated. The view was of a parking lot (not the city view as promised), and the shower pressure and temperature were so intermittent that we alternatively burned ourselves and then froze. At one point the ancient shower head couldn't withstand the pressure and flew off the holder and hit me in the face. Since we arrived close midnight we didn't have the energy to request a new room and thus embraced our inner 80's. The following morning, however, I called down to the front desk and expressed my concerns and dissatisfaction. Elisa (or Lisa) was very polite and quickly assured me that they'd find a new room for us. After a very subpar buffet breakfast (surprisingly lackluster for a Mandarin Oriental - I'm glad it was included in our Amex package or I would have been very disappointed) Lisa took us to view our new room. The new room was in a renovated part of the hotel and was far more in line with what we were expecting. (Thank God for muted tones.) The view was stunning, the decor nice, and the room was still quite large. After moving in to our new room I requested a discount on our first night, as it certainly wasn't worth the 700+ CHF we paid. They granted us a measly 25% off, which was absurd seeing as we could have stayed in a better room at another hotel for half the price. Overall I appreciate that Mandarin tried to make things right but we left knowing we'll unlikely stay at a Mandarin property again. There are too many good hotels out there to keep overpaying at the Mandarin.

Best authentic vegetarian Indian food Customer service is great and you've a great view of the lake, sitting in the patio of the restaurant Recommended!

We checked in with amex centurion.. the room was very outdated , dirty and had a smoker next door, on a non smoking floor, the whole room smelled of smoke.. the front desk did apologize and brought us to a larger " not renovated room" the " upgraded room" was full of strains on floor, stains on all furniture, some half eaten food next to coffee machine, towel with makeup stains, broken toilet cover, stains on floor next to bed, cheap toilet paper like paper bag( see pics) , like a a cheap vegas motel, rather disappointing for 600$ per night.. and when i entered the floor there where some shaddy guys caring guns who told me aggressively that i cant walk on this side of hotel??.. i asked amex to call the front desk and tell them that i wanted to check out, they said I would be changed over 600$ my daily room rate for that night, Horrible truly a shame for the Mandarin name

From outside this hotel seams a little bit old-fashioned (although not as much as the Four Seasons nearby). We had a coffee at the terrasse, which nice views to the river/lake. This is a trendy, chill-out style bar or coffee, nice to relax and "adequate" price level for this establishment and this point on earth

We stayed one night and didn't have any problems. We received the rooms we booked, one next to the other, with the correct view. The reception was efficient and friendly. Our rooms were not ready when we checked in so we spent some time sightseeing. The rooms were clean and the shower head was fine for those who care. The morning breakfast was complete and we had good service. The highlight for us was lunch as Rasoi. Excellent.

Best Sunday brunch in the city! An astounding number of choices including oysters, sushi, squid and much much more. The warm dishes available were seafood paella and rosini that day. Fresh juices and hot drinks are included. The dessert buffet is superb with a 4 tier chocolate fountain and the most decadent looking desserts too pretty to even eat.

Amazing customer service, but for the price, one should expect it. Didnt stay here, but had dinner at the Indian restaurant which has one Michelin star and undoubtedly deserves it. When we arrived at our reserved time, the host told us that our table was not ready yet and would be another 15-20 minutes, but he quickly asked if we wouldnt mind relaxing for a moment and having a complimentary drink at the bar, which we did. It was the best 28CHF drink that I've ever had and didnt have to pay for.

Great authentic dim sum in the heart of geneva. Waiter somewhat unfriendly. But would def. Go again

Before moving to Geneva I would stay here many times as the service and comfort was first class.i would be greeted with a glass of champagne on arrival and the rooms were exceptionally comfortable and cosy especially in the winter months. there are two restaurants on the ground floor that many people bring guests to as bot the restaurants serve the most amazing menu (lamb and beef a particular good choice)and the service is excellent.