MACAKIZI BODRUM

Unhelpful Staff: The staff at the hotel were not very accommodating or friendly. For example, when I asked for assistance with my luggage, I was met with indifference and had to carry everything myself. Additionally, the front desk staff seemed uninterested in addressing my concerns about the room. Poor Service: The overall service quality was below par. Room service was slow and often incorrect. On one occasion, I had to wait over an hour for a simple meal, and when it finally arrived, it was not what I had ordered. Housekeeping was inconsistent, with some days my room being cleaned thoroughly and other days barely touched. Communication Issues: There seemed to be a lack of clear communication among the staff. I received conflicting information about hotel policies and services, which added to my frustration. I hope the management takes these issues seriously and works on improving the service quality. A better-trained and more attentive staff would make a significant difference in the overall guest experience.

Quiet luxury in a brilliant blue Aegean hideaway. After 20 hours of travel, we were promptly picked up at the airport in a comfortable LandRover and welcomed with not only early access to our room but also a gorgeous upgrade. The bay was a welcomed scene of calm and rest, and the staff couldn’t have been more attentive and fast. We were especially grateful for Muhammad who shared Macakazi’s family history and lovely souvenirs. Thank you for a perfect stay!

Our 100 something group of friends stayed at Macakizi for a wedding, and while we had high expectations given the hotel's luxury status, our experience was unfortunately far from satisfactory. Despite the hotel's elegant interior and view, the actual experience did not live up to the hype.||||**Room:** We booked a garden view suit expecting a lavish space with all the promised amenities. However, the room was smaller than anticipate, with just curtains separating the bath from bed, not enough console space to put our toiletries. Housekeeping literally didn’t exist - we had to ask multiple times every day that there is no toilet paper, or no one has brought us towels or water.||||**Service:** Service is where we felt the most disappointment. With such a large group, we expected a well-coordinated effort from the hotel staff, but their attentiveness was lacking. We had to call the front desk multiple times to get assistance with basic stuff, like AC not working, TV doesn’t have WIFI, and the response time was slow. For a hotel of this caliber, we expected proactive and seamless service, which simply wasn’t the case.||||**Dining:** The hotel’s dining options were another letdown. Either an elegant chef curated meal or buffet, very few a la carte items to order from we a premium prices. The menu was limited, and the quality did not justify the cost. Breakfast, too, was average at best, with a slow service.||||**Amenities:** The pool looked nice but was small and more part of decoration than a pool. The beach looks great but rocky, and you can only jump from the docks, meaning no sandy beach to walk along, so not ideal for kids or anyone who doesn’t know how to swim. For a luxury hotel, the amenities felt rather ordinary.||||**Stairs and Safety:** it seems the designers copied a concept from another hotel without any consideration for safety and practicality. There are 1,000 of steps between so called reception and rooms, no elevators. We saw kids falling down the stairs, we saw old women walking into glass walls. Not recommended for anyone who has kids or can’t walk down the straits.||||**Billing Issues:** Perhaps the most shocking and concerning aspect of our stay was discovering that our signatures were forged on bills for items we never ordered. Even worse, the same item had been billed multiple times to different rooms, including ours, leading to significant discrepancies in our final bill. There is one thing that a burger and salad is overpriced at 3,100 TL, but when a 130,000 TL bill becomes 110,000 TL after hours of waiting, and the front desk not being to able to show a video that I ordered these or a receipt that has my signature on it, this is fraud to the next level. This is completely unacceptable for any establishment, let alone one that brands itself as a luxury hotel. When we raised this issue with management, it was handled poorly, adding to our frustration and disappointment.||||**Overall:** While Macakizi has the potential to offer a luxurious experience, it didn’t meet our expectations. Despite being a large group celebrating a special occasion, the lackluster service, underwhelming dining, minor room issues, and, most alarmingly, the billing discrepancies and forged signatures left us feeling that this hotel is more style over substance, and we are not in a safe place. Sadly, it’s not worth the premium price, and we left feeling disappointed rather than pampered. We may come back to Bodrum again, but Macakizi never.

Beautiful hotel, but literally 0 service, the server ASKED ME to pay a tip on a cocktail that was $40+service that was already included… the rooms are old, but honestly the worst part is the staff they are rude, entitled, and just not a great experience overall… I would agree with other reviews that called this place a scam. If you want a luxury experience THIS IS NOT IT.

We visited this place numerous times and always had a great stay and experience. This place aged well, and the buzz is still going. Beautiful crafted resort and beach club. The spa is one of my fav designs in the world.

The service is terrible , no one can do basic things , there is nothing in the room for 12,000€ . Always problem with sun beds on the beach even if you hotel resident, no free seats… the staff does they work not properly Food very poor in hotel, especially breakfast. Just tomato, cucumber and pepper from vegetables… There are many places where the service is higher than in this hotel. We really don’t understand for what we paid so much. We do not recommend staying at this hotel.

Absolutely disgraceful! Never ever stay here.||||We have been coming to this hotel on and off for the past 10 years and never ever have we had so many issues as this time. It seems management has changed or something has surely gone horrendously wrong.||||Our stay had one common theme, whether with reception staff, bar men, sun bed team. You had to fight and argue with every single person just to even get a table or space, even if you have reserved. ||||They make simple mistakes like not turning up at the allocated time for a transfer they organised, not getting extra beds ready and they never once even apologise. Making it sounds like we are a nuisance for asking simple things.||||They have no awareness of regular hotel guests and genuinely it doesn't seem like the hotel could care less. All the staff are rude, arrogant and completely obnoxious and I cannot believe this is how they treat people who spend thousands to stay in the hotel and spend money there on a daily basis.||||It's disappointing to say this but if you care about being treated well I would recommend booking one of the new hotels opening in Bodrum on a regular basis. Do not go to Macakizi.

After nearly 10 years, I spent a day at the beach at Maçakızı, and I was thrilled to see that it has preserved the same warm, inviting vibe, even after being sold. This hotel continues to offer one of the most unique atmospheres in Bodrum—completely authentic and unlike anywhere else. The beachside food and cocktails were fantastic, and the staff went above and beyond, even escorting us to Reception and helping us use the showers to change. The art displayed throughout the hotel is also remarkable, adding to its charm. A truly special place.

Unhelpful Staff: The staff at the hotel were not very accommodating or friendly. For example, when I asked for assistance with my luggage, I was met with indifference and had to carry everything myself. Additionally, the front desk staff seemed uninterested in addressing my concerns about the room. Poor Service: The overall service quality was below par. Room service was slow and often incorrect. On one occasion, I had to wait over an hour for a simple meal, and when it finally arrived, it was not what I had ordered. Housekeeping was inconsistent, with some days my room being cleaned thoroughly and other days barely touched. Communication Issues: There seemed to be a lack of clear communication among the staff. I received conflicting information about hotel policies and services, which added to my frustration. I hope the management takes these issues seriously and works on improving the service quality. A better-trained and more attentive staff would make a significant difference in the overall guest experience.

Quiet luxury in a brilliant blue Aegean hideaway. After 20 hours of travel, we were promptly picked up at the airport in a comfortable LandRover and welcomed with not only early access to our room but also a gorgeous upgrade. The bay was a welcomed scene of calm and rest, and the staff couldn’t have been more attentive and fast. We were especially grateful for Muhammad who shared Macakazi’s family history and lovely souvenirs. Thank you for a perfect stay!

Our 100 something group of friends stayed at Macakizi for a wedding, and while we had high expectations given the hotel's luxury status, our experience was unfortunately far from satisfactory. Despite the hotel's elegant interior and view, the actual experience did not live up to the hype.||||**Room:** We booked a garden view suit expecting a lavish space with all the promised amenities. However, the room was smaller than anticipate, with just curtains separating the bath from bed, not enough console space to put our toiletries. Housekeeping literally didn’t exist - we had to ask multiple times every day that there is no toilet paper, or no one has brought us towels or water.||||**Service:** Service is where we felt the most disappointment. With such a large group, we expected a well-coordinated effort from the hotel staff, but their attentiveness was lacking. We had to call the front desk multiple times to get assistance with basic stuff, like AC not working, TV doesn’t have WIFI, and the response time was slow. For a hotel of this caliber, we expected proactive and seamless service, which simply wasn’t the case.||||**Dining:** The hotel’s dining options were another letdown. Either an elegant chef curated meal or buffet, very few a la carte items to order from we a premium prices. The menu was limited, and the quality did not justify the cost. Breakfast, too, was average at best, with a slow service.||||**Amenities:** The pool looked nice but was small and more part of decoration than a pool. The beach looks great but rocky, and you can only jump from the docks, meaning no sandy beach to walk along, so not ideal for kids or anyone who doesn’t know how to swim. For a luxury hotel, the amenities felt rather ordinary.||||**Stairs and Safety:** it seems the designers copied a concept from another hotel without any consideration for safety and practicality. There are 1,000 of steps between so called reception and rooms, no elevators. We saw kids falling down the stairs, we saw old women walking into glass walls. Not recommended for anyone who has kids or can’t walk down the straits.||||**Billing Issues:** Perhaps the most shocking and concerning aspect of our stay was discovering that our signatures were forged on bills for items we never ordered. Even worse, the same item had been billed multiple times to different rooms, including ours, leading to significant discrepancies in our final bill. There is one thing that a burger and salad is overpriced at 3,100 TL, but when a 130,000 TL bill becomes 110,000 TL after hours of waiting, and the front desk not being to able to show a video that I ordered these or a receipt that has my signature on it, this is fraud to the next level. This is completely unacceptable for any establishment, let alone one that brands itself as a luxury hotel. When we raised this issue with management, it was handled poorly, adding to our frustration and disappointment.||||**Overall:** While Macakizi has the potential to offer a luxurious experience, it didn’t meet our expectations. Despite being a large group celebrating a special occasion, the lackluster service, underwhelming dining, minor room issues, and, most alarmingly, the billing discrepancies and forged signatures left us feeling that this hotel is more style over substance, and we are not in a safe place. Sadly, it’s not worth the premium price, and we left feeling disappointed rather than pampered. We may come back to Bodrum again, but Macakizi never.

Beautiful hotel, but literally 0 service, the server ASKED ME to pay a tip on a cocktail that was $40+service that was already included… the rooms are old, but honestly the worst part is the staff they are rude, entitled, and just not a great experience overall… I would agree with other reviews that called this place a scam. If you want a luxury experience THIS IS NOT IT.

We visited this place numerous times and always had a great stay and experience. This place aged well, and the buzz is still going. Beautiful crafted resort and beach club. The spa is one of my fav designs in the world.

The service is terrible , no one can do basic things , there is nothing in the room for 12,000€ . Always problem with sun beds on the beach even if you hotel resident, no free seats… the staff does they work not properly Food very poor in hotel, especially breakfast. Just tomato, cucumber and pepper from vegetables… There are many places where the service is higher than in this hotel. We really don’t understand for what we paid so much. We do not recommend staying at this hotel.

Absolutely disgraceful! Never ever stay here.||||We have been coming to this hotel on and off for the past 10 years and never ever have we had so many issues as this time. It seems management has changed or something has surely gone horrendously wrong.||||Our stay had one common theme, whether with reception staff, bar men, sun bed team. You had to fight and argue with every single person just to even get a table or space, even if you have reserved. ||||They make simple mistakes like not turning up at the allocated time for a transfer they organised, not getting extra beds ready and they never once even apologise. Making it sounds like we are a nuisance for asking simple things.||||They have no awareness of regular hotel guests and genuinely it doesn't seem like the hotel could care less. All the staff are rude, arrogant and completely obnoxious and I cannot believe this is how they treat people who spend thousands to stay in the hotel and spend money there on a daily basis.||||It's disappointing to say this but if you care about being treated well I would recommend booking one of the new hotels opening in Bodrum on a regular basis. Do not go to Macakizi.

After nearly 10 years, I spent a day at the beach at Maçakızı, and I was thrilled to see that it has preserved the same warm, inviting vibe, even after being sold. This hotel continues to offer one of the most unique atmospheres in Bodrum—completely authentic and unlike anywhere else. The beachside food and cocktails were fantastic, and the staff went above and beyond, even escorting us to Reception and helping us use the showers to change. The art displayed throughout the hotel is also remarkable, adding to its charm. A truly special place.

The Maçakizi Bodrum is absolutely perfect! My boyfriend and I are so impressed with every aspect of the Maçakizi from the aesthetics (architecture, layout, interiors, decor, etc) to the staff, food and overall relaxed environment. For starters, the creative detail in the aesthetics of the Maçakizi are en pointe (comparable to that of an Aman)--the minimalistic architecture, interior design and decor of the entire property including the rooms, beachfront, restaurant, gym, spa, etc. It is all so well done--built beautifully into the cliffside on the water of the Agean with unparalleled views of the Bodrum shoreline, surrounded by plant life. They have two dogs and a few kitties that live on site and come around from time to time. I'm a huge animal lover so this was a major bonus for me--but for those who don't care for the furry friends, they are not a bother in the least. The Maçakizi is family owned and operated, so it doesn't feel like a typical touristy type hotel/resort. It's very chill and uncomplicated--perfect for those looking for a relaxing environment (again, think Aman). My boyfriend and I are both fitness/health junkies, so the gym and the personal trainers were also a major bonus for us. I did both personal training with Isa and private Pilates with Lucy--both are GREAT and only available during the summer months. I will also note that the chef was very accommodating to both my boyfriend and I with all of our special health food requests. They have amazing kale salads, quinoa salads, homemade [yes, homemade] almond milk, oats, fresh fruit, granola, turkish yogurt, etc. I can go on and on about how much we love the Maçakizi--but I'll end it here in highly recommending a stay here (: