Locanda Don Serafino - Historic Boutique Hotel

Service was exceptional. Rooms were nice and cozy with tea and water in the rooms. Every employee we encountered couldn't do enough for us. A big shout out to Giuseppe at the front desk for recommending restaurants, arranging reservations and even booking our driver to take us to our ferry crossing on the coast! I only gave 4 stars for the location because it is somewhat difficult to get to by car or on foot from the downtown area. I would highly recommend this charming hotel and would stay here again!

Friendly and helpful staff who looked after us very well. This hotel is very central in Ragusa Ibla. Everything is within walking distance. They have a valet service for your hire car as parking is tricky so this worked very well. The room was very comfortable (Junior suite), though quite small, but everything in this town is small as it is medieval, but it all adds to the charm. Breakfast is very good and the staff there are very nice too. |There is a restaurant which is a 10 minute walk away. It mainly serves up tasting menus, but the staff are also happy to recommend very good restaurants serving traditional Sicilian cuisine.|You can get to nearby Modica by taxi (25 mins) or bus and they can arrange. We thought that Ragusa was the better and prettier place to stay.|We highly recommend this hotel.

The locanda is located in a typical tiny street of Ragusa Ibla. We called the hotel as we entered Ibla and they immediately sent someone to meet us. They unloaded the luggage and parked the car. What I loved is the historical aspect of the place. Each room is different. We stayed in two gorgeous rooms with lovely views . The rooms were impeccably clean and comfortable. The complimentary snacks and water were a nice touch. The staff could not do enough for us. Giuseppe at the concierge desk was very helpful and spoke perfect English. We were transported in time at this gorgeous little gem and the city of Ibla

The hotel and its associated restaurant represent a high level of passion and investment by its owner. This is not a hotel for anyone with any accessibility issues.||Our room was very comfortable. Breakfast was adequate in their cheery breakfast room. Wi-Fi was rather slow in our room. Front desk experience was good.||We traveled by car and the lack of parking in Ragusa’s warren of tiny narrow streets means that the highest level of service is provided by the valet. He has to move luggage quickly and efficiently up and down streets and narrow staircases and then find a place for the car. Likewise on departure. Kudos to these unsung heroes at Don Serafino. ||A very cool boutique hotel experience.

We stayed for only two nights but experienced three different rooms. We booked one of the Cave experience rooms but it did not work for us. The bathroom flooded and it was not pleasant. I do not recommend this path though we loved the hotel. The management was very willing to work with us and find different rooms, but we ended up in room number one on the first night and number 10 on the second night. Both were really great. The vibe of the rooms is modern chic in stone and if you end up in room one or ten I think you will love the vibe. The hotel is not really one building but a number of places spread out on both sides of the tiny street. We liked the breakfast room which was small and the ladies serving did a great job. we ate at the restaurant one night which was a treat though I wish I had dressed up for the occasion. The second night we had pizza and beer at the nearby terrazzo restaurant terrace which has a monster view and cost just 30 euros for dinner. we paid ten times that at the hotel’s restaurant. One thing to mention is that the hotel is on a narrow street so its not possible to stop in front when checking in. the hotel sent us some instructions as to where to stop and wait to be greeted. worked out well. We stayed here as part of a two week grand tour of sicily that included some much more elegant hotels, but don Serafino was one of my favorite places in sicily.

We booked to stay the night as we were dining at the restaurant. We had a smooth arrival, with Daniel who took good care of parking our car and we were very happy with the welcome and our room, until we realised the Airconditioning was not working. Before heading to dinner we told the receptionist to please check it. When we returned, it was very late and were most upset to find the airconditioning was still not working. Being so late at night there was nothing we could do and we had an absolutely awful night in a very warm room. In the morning before breakfast we told the then receptionist how bad it was and we were told someone would look into it but sadly by the time we checked out nothing had been done and we didnt even get any apology. Any self respecting boutique hotel would have changed rooms if they could not fix the problem instead of just ignoring it. Certainly would not recommend the hotel to anyone.

This is an imaginatively created historic hotel which has really excellent staff. It also has a great atmosphere, a little like certain hotels in Matera which have rooms carved out of rock. The fact that the hotel is not all under the same roof could be inconvenient in bad weather, but the weather is Sicily is usually good. We were there in winter, had no problems and loved our cave room. The Reception staff are all exceptional, very friendly and always available to give advice or make bookings.|Breakfast, which is excellent, is served in a room with views across a deep valley by two lovely staff members who make very good coffee and egg dishes. |The Michelin starred Locanda Don Serafino restaurant is beyond amazing. Partially carved into multi-coloured rock, it is very beautiful to look at, and the atmosphere is matched by the wonderful food and service. The Executive Chef is brilliant, as well as very helpful with dietary problems. His whole team are both efficient and warm and friendly, an absolutely perfect experience.

The best hotel on our self-driving tour of Sicily. It's in a very old building so there are some quirks like the (optional) stone spiral staircase from reception. Our room was modernised and dry but one other guest mentioned a dehumidifier in the room. Breakfast was excellent and in a room across the narrow street. The staff were extremely helpful and friendly. Location at the bottom of the old hill town is perfect so long as you can walk 10 mins up to Ragusa Duomo and central plaza. The hotel handle street parking free of charge if you need it, after phoning for a rendezvous a hundred metres below. Not suitable for anyone with mobility problems.