LN-CC AC LTD on Postcard

"London excels at creating retail spaces that are more experiential than commercial. Like the Shop at Bluebird and Dover Street Market, LN-CC is a destination as much for its overall look as its merchandise, encompassing a library, record store, gallery, and café. The likes of Marni, Yeezy, JW Anderson, Gucci, and Rick Owens, plus a futuristic shoe department that looks like a spaceship draws in visitors from all over the world to this Dalton emporium. The kicker: LN-CC is by appointment only—so make one. "

The London Hipster Guide

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"London excels at creating retail spaces that are more experiential than commercial. Like the Shop at Bluebird and Dover Street Market, LN-CC is a destination as much for its overall look as its merchandise, encompassing a library, record store, gallery, and café. The likes of Marni, Yeezy, JW Anderson, Gucci, and Rick Owens, plus a futuristic shoe department that looks like a spaceship draws in visitors from all over the world to this Dalton emporium. The kicker: LN-CC is by appointment only—so make one. "

The London Art & Architecture Guide

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Taoism Oaks

Google

Disappointing Customer Service and Poor Packaging Quality I recently ordered from LN-CC and was extremely disappointed with the overall experience. The box arrived smashed all around, with even a hole in it, showing a clear lack of care during packaging and shipping. Despite contacting customer service, my concerns were dismissed, and the only solution offered was to return the item at my own inconvenience. With no accountability or compensation for the damaged packaging, I’ve now decided to return the item. This whole experience has been incredibly frustrating, and it’s clear that customer satisfaction is not a priority for LN-CC. I will not be shopping with LN-CC again, and I strongly urge others to think twice before purchasing. Extremely dissatisfied with the service and handling of this issue.

Vegas Lee

Google

Item was shipped very fast but I was sent a completely different item. Ordered the Walter Van Beirendonck Beam Me Up necklace with the transparent beads but was sent the one with green beads. Had to return the order and there wasn’t a single option for a replacement. Lost out on FX fees and spent an entire week waiting for the refund. Was offered a 10% off but there wasn’t an attempt to update their database to reflect the correct style code since my last feedback.

David Vachalec

Google

Terrible experience, absolute disappointment! This online store should come with a warning for anyone considering it. After having my orders repeatedly canceled, I feel compelled to share my horrifying experience. Despite confirming the availability of the items with customer service—just to avoid currency conversion issues—my order was CANCELED AGAIN! Total disrespect for customers and complete chaos in order management. I strongly advise everyone to steer clear of this store. If you find an item you like, be prepared that they will never actually ship it. This was hands down the worst experience I have ever had with online shopping. Save yourself the time and frustration—shop elsewhere!

Charlotte Lewis

Google

The worst customer experience I have ever had. I placed an order 5 weeks ago and despite the item "dispatching" two days later aka I was sent a tracking number, the tracking states the item has still not been collected by the courier. 20+ emails, 10+ phone calls and still no order or more importantly refund. Every single reply from their EXTERNAL customer service team states they are "escalating" the matter for my refund and they will get back to me "in 2 days", "after the weekend", "by the 15th of August" and yet still no refund!

Asami

Google

I am posting here again because they are not even responding to my emails. LN-EU-01595832 I purchased a Prada bag. However, the item had quite a lot of scratches on it and I contacted the store to return it. I asked the Prada store to check the defective part and they determined that it was defective. However, your store said it was not defective. And their reply was after the return deadline. No matter how many times I contacted the store after that, they only replied that I could not return the item because it was past the return deadline. Even though it was clearly defective. And I can't accept it if the store's answer was vague and their reply was late, so I couldn't return the item and they said it was already past the deadline.

Jay

Google

Was very apprehensive before ordering after reading the reviews, however I had no real issues at all. I did find the delivery fee to be very expensive at £15 and would expect next day delivery for such a cost however it did arrive in around 5 days or so. The jumper i ordered had a great discount on it so i took the risk and it paid off. would shop here again.

Karina Šulga

Google

I was afraid of all bad reviews about this store, but decided to risk. Want to share my positive experience at online store. Customer care answered quickly at all my questions. My Jacquemus bag is wonderful! But need to improve app ( a lot of bugs) and delivery information, as at the website still exist information about delivering from UK and packing of parcel.

Zuzanna

Google

it's time to change your opinion about this store! I won't lie I was very worried about my purchase after reading the reviews. my dream since July last year was to buy a Vivienne Westwood handbag which was unavailable anywhere in the world. However, the LN-CC store sent me a notification that I had this bag, so before I thought I ordered it. later I read the reviews and was terrified, but after a week my handbag arrived to me, all beautiful, new and unique. so I thought Ok maybe I was lucky so to see if I was lucky or this store is good, a week later I ordered another Vivienne Westwood handbag! and i was right! this store, customer service, shipping and all the care is 10/10. Nothing has disappointed me, two purchases and two very successful ones, do not be influenced by negative opinions, my experience and my opinion will defend this store!

Taoism Oaks

Google

Disappointing Customer Service and Poor Packaging Quality I recently ordered from LN-CC and was extremely disappointed with the overall experience. The box arrived smashed all around, with even a hole in it, showing a clear lack of care during packaging and shipping. Despite contacting customer service, my concerns were dismissed, and the only solution offered was to return the item at my own inconvenience. With no accountability or compensation for the damaged packaging, I’ve now decided to return the item. This whole experience has been incredibly frustrating, and it’s clear that customer satisfaction is not a priority for LN-CC. I will not be shopping with LN-CC again, and I strongly urge others to think twice before purchasing. Extremely dissatisfied with the service and handling of this issue.

Vegas Lee

Google

Item was shipped very fast but I was sent a completely different item. Ordered the Walter Van Beirendonck Beam Me Up necklace with the transparent beads but was sent the one with green beads. Had to return the order and there wasn’t a single option for a replacement. Lost out on FX fees and spent an entire week waiting for the refund. Was offered a 10% off but there wasn’t an attempt to update their database to reflect the correct style code since my last feedback.

David Vachalec

Google

Terrible experience, absolute disappointment! This online store should come with a warning for anyone considering it. After having my orders repeatedly canceled, I feel compelled to share my horrifying experience. Despite confirming the availability of the items with customer service—just to avoid currency conversion issues—my order was CANCELED AGAIN! Total disrespect for customers and complete chaos in order management. I strongly advise everyone to steer clear of this store. If you find an item you like, be prepared that they will never actually ship it. This was hands down the worst experience I have ever had with online shopping. Save yourself the time and frustration—shop elsewhere!

Charlotte Lewis

Google

The worst customer experience I have ever had. I placed an order 5 weeks ago and despite the item "dispatching" two days later aka I was sent a tracking number, the tracking states the item has still not been collected by the courier. 20+ emails, 10+ phone calls and still no order or more importantly refund. Every single reply from their EXTERNAL customer service team states they are "escalating" the matter for my refund and they will get back to me "in 2 days", "after the weekend", "by the 15th of August" and yet still no refund!

Asami

Google

I am posting here again because they are not even responding to my emails. LN-EU-01595832 I purchased a Prada bag. However, the item had quite a lot of scratches on it and I contacted the store to return it. I asked the Prada store to check the defective part and they determined that it was defective. However, your store said it was not defective. And their reply was after the return deadline. No matter how many times I contacted the store after that, they only replied that I could not return the item because it was past the return deadline. Even though it was clearly defective. And I can't accept it if the store's answer was vague and their reply was late, so I couldn't return the item and they said it was already past the deadline.

Jay

Google

Was very apprehensive before ordering after reading the reviews, however I had no real issues at all. I did find the delivery fee to be very expensive at £15 and would expect next day delivery for such a cost however it did arrive in around 5 days or so. The jumper i ordered had a great discount on it so i took the risk and it paid off. would shop here again.

Karina Šulga

Google

I was afraid of all bad reviews about this store, but decided to risk. Want to share my positive experience at online store. Customer care answered quickly at all my questions. My Jacquemus bag is wonderful! But need to improve app ( a lot of bugs) and delivery information, as at the website still exist information about delivering from UK and packing of parcel.

Zuzanna

Google

it's time to change your opinion about this store! I won't lie I was very worried about my purchase after reading the reviews. my dream since July last year was to buy a Vivienne Westwood handbag which was unavailable anywhere in the world. However, the LN-CC store sent me a notification that I had this bag, so before I thought I ordered it. later I read the reviews and was terrified, but after a week my handbag arrived to me, all beautiful, new and unique. so I thought Ok maybe I was lucky so to see if I was lucky or this store is good, a week later I ordered another Vivienne Westwood handbag! and i was right! this store, customer service, shipping and all the care is 10/10. Nothing has disappointed me, two purchases and two very successful ones, do not be influenced by negative opinions, my experience and my opinion will defend this store!

LN-CC AC LTD

LN-CC AC LTD

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Highlights

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