Mare R.
Yelp
My husband has been a member at soho house for a very long time and a member at this specific house since they opened... and sadly, it has gone DRASTICALLY down hill. For a members only club you're paying quite a lot for, you not only expect the basic necessities met (of course,) but much much more. Unfortunately , this place cannot even handle the bare minimum. The women's bathrooms on the weekends are honestly DISGUSTING. They are shockingly dirty. Never have any hand towels, the trash cans are always overfilling with trash and tampons and etc on the ground, the mirrors are dirty, the toilets are gross and MULTIPLE times I have gone in there where there isn't even any soap.
The food is so overpriced for what it is... I got a Hot Toddy the other night, and they charged me $30 for it. I asked for a standard/well whiskey.... And they up-charged us $10 for the hot water. WATER. Not tea, or anything. Just literally hot. water. It was absolutely ridiculous and they refused to take it off the bill or even discount it because a, the manager wasn't there and b, "that's the price." What a joke. But, I digress....
Then last weekend I ordered an Aperol Spritz and found not one bug, but TWO bugs in my drink. The server still tried to charge us for the drink, even though I didn't even drink it!
I sound cheap, but I am not. I just expect to be treated with respect and honesty. To pay for what I asked for and not be scammed or have literal bugs in my drinks.
We tried speaking to management about issues, and a shrug was given with a "well, these things happen" attitude. Nothing was resolved, of course, because management there is an actual joke. and the manager left us with a literal "enjoy the view," as if they did that. It was insane.
I'm really over this place, it's dirty and lacking in just soooo much. For a members club you expect value, luxury and excellence.... Not a mediocre, dirty establishment that banks on people joining because of the view and "networking opportunities." SOHO house, do better... this isn't worth it.