Lane Crawford IFC Mall (Flagship Store)

🛍️💎 Luxury department store, a realm of allure, 🏬🌟 Guiding the way to fashion's treasure, stylish and pure, 👗💄 A delight to explore, admire exquisite designs, 👀🎁 Perfect for gifting special ones, their hearts it aligns. 🎁❤️ For personal use, I lean towards affordability, 🤑✨ Finding value in cheap and good, a practicality, 💰👍 Loyalty programs, with cash coupons to redeem, 💳🎟️ A VIP lounge, for big spenders to dream. 🛋️💸 AJ suggests, a second line to unfurl, 🌟👥 Attracting younger consumers, a new world to twirl, 🌈🎯 Good but cheap products, catering to their needs, 💲🎁 Expanding the horizons, where quality succeeds. 🌟🌱 🛍️💎🏬🌟👗💄👀🎁🎁❤️🤑✨💰👍💳🎟️🛋️💸🌟👥🌈🎯💲🎁🌟🌱

Great service with nice Chinese New year decorations. There are still some special offers and it is good value. Check it out. 7th May 2022: capsule collection from kenzo is fab. Cheerful. Love the poppies. Wear your poppies with pride. Service is good. Polite. Mama kit is great value for money.

The staff employees in the men’s shoe department were very unprofessional. Just moving things around and more concerned with the layout and having no regard for the customers. The Service in Taiwan and Japan are much better. I would recommend coming in the evening time for a less chaotic experience.

I went to buy a juicer but upon arrival found they no longer sell it. The salesman was very kind and spent quite a bit of time helping me track down which stores sell it. He found it at Fortress online and I was able to have it delivered. Excellent customer service even though I am not not buying from Lane Crawford. Alex So was the salesman at Lane Crawford. Thanks! When I need to ship for something I will definitely got to Alex.

Great place to shop for fashion, jewelry, and beauty products. Customer service is always top notch, haven't had a bad experience. It's hard to find quality maternity clothes so I was happy when I found out that they have pants/skirts that are bump-friendly and will fit comfortably.

My shopping experience has always been great at Lane Crawford, though my review this time is primarily for their member lounge located in Lane Crawford IFC. Been their member for some years and upon every visit to their lounge, the staff have always been courteous and helpful, including the tea ladies. Some suggestions though, which I hope can be reviewed by management. The toilets in the lounge almost always bear a sign that says "temporarily under repair", the snacks have been downgraded to only mixed nuts or biscuits (limiting choices) and on one occasion, while trying clothes in one of the fitting rooms inside their lounge, the door couldn't be opened from the inside! Good thing another patron sitting closer to the fitting room heard my "frantic" pleas. Not a good experience to be locked inside, by the faulty door for 15 mins b4 a barage of staff came to take down the door to free me! Apart from those, I will still give them 4 stars for their service.

It was originally a good experience with really spacious and clean fitting rooms and a variety of clothes selection. However when my friend and I were paying, the sales assistants were gossiping us in Cantonese saying things like we tried on so many clothes but we were only buying 1 or 2 outfits etc. They assumed we did not understand the language as we have been conversing in English. It was really shocking and ruined my experience in the end.

The premier shopping experience in HK is Lane Crawford. Exclusive brands and product lines, attentive but not overbearing service and great, genuine sales and space to really browse and find that item you are after.