Alvaro_EER
Google
A bit of a challenging start of my stay, but then things worked out quite well.||Stayed for 4 nights in October as part of the delegation of one of the largest global banks attending a finance conference in Budapest. Because I was arriving on Tuesday at 8am at the hotel, I booked a room from Monday onwards, to be sure that at my arrival I had my room read without the need to wait until 3PM, the usual check in time. On my reservation it was clearly stated "later arrival". In fact, on the day of my arrival, very early in the morning, I emailed the hotel to confirm that I was on my way, and also asking to have an ironing board in my room at my arrival. So...the unpleasant surprise was that when I arrived I was told that I needed to wait because my room was not ready, what I didn't accept and had to push very hard, explaining the reception staff that my room should have been ready since the day before, and that because it was fully paid and guaranteed, they should have not given it to someone else. I had to raise the tone of my voice and be very clear on my frustration for suddenly an available room to "appear"....not good. Not at all. I wasn't asking for a favour but for what I paid. Btw...ironing board not in the room, so had to call a few times and ask for it.||Leaving this aside, stay was very good. Hotel is very well located, nice room, clean, well equipped, with nice amenities, good functioning wifi, friendly staff, nice bar for a casual drink in the evening.