Kaitenzushi Nemuro Hanamaru Ginza

TL;DR : As non-Japanese, I strongly suggest to skip this place. Don’t waste your time here. — I don’t see why it’s rated so high here. There was nothing special on what we ate. We came on a Saturday, got a ticket (with a QR code and number) right before 6:30 PM. We knew it was a long wait so we went shopping nearby and kept looking at the app. waiting on our turn. We came back around 9 PM after all shops were closed. We still had about 30 numbers in front of us. We got in right after 10 PM, so almost 3 hours 30 min wait. Once seated we received the menu but no one explained the process. We found instructions on one of the sheets provided. We ordered 5 type of sushi. A few minutes later, one of the cook told us one of them was already “sold out”. So basically we received just 4 plates. We wanted to make another order, just 2 more pieces of one of the sushi previously ordered, they said they have closed the kitchen already. We were paying our bill at 10:30 PM, so literally we got 30 min to sit down, order, wait for the food, eat & pay after more than 3 hours of wait. It’s ridiculous and disappointing. The quality of the food was nothing special. The service staff (except for the lady in the front door who went above and beyond to control the mess outside) was so lacking. They don’t even have chairs outside for some of the people waiting like most restaurants do.

If you're a big fan of sushi, visiting conveyor belt sushi restaurants in Japan is a great choice. While this place isn't the cheapest option out there, it's at least 2-4 times more affordable than a traditional sushi restaurant offering a full course. In other words, if you compare the same quality, this place is cheaper, and for the same price, it's tastier. I can't say that every sushi I tasted here was the best, but most of them were satisfying, and a few even exceeded my expectations. I was particularly pleased that I could easily try varieties of sushi that are hard to find or unavailable in other countries. The only hurdle that might make me hesitate to visit again is the long wait time. However, their efficient waiting system, which calls you on your phone when your table is ready, made it quite bearable. Overall, it was a satisfying experience!

Food quality is definitely better than other conveyor belt sushi stores, but the trade off is the wait time. Expect to wait at least 45mins. If you’re going later in the evening, the staff has started taking the fresher seafood off the conveyor, so you won’t get to see much but you’ll have to order directly. We went an he before closing and there was only tofu on the conveyor lol Personally, I wouldn’t be returning since the wait wasn’t worth it for me - I’d rather spend the time exploring smaller sushi stores with similar if not better quality. It’s still worth it if you haven’t gone to a conveyor belt sushi place tho. Just know that it’s a time investment.

The place is nice and clean and spacious with many option of reasonable price of sushi options. The sushi is good and fish used are fresh too. Just make sure you queue early before 11am and run to the 10th fl as soon as possible since the place filled up so quickly and queue can be very long

It’s on the 10th floor and not B2! Had our last dinner on our Japan trip here, wanted a conveyor belt sushi restaurant which was better than the regular chains, and we got exactly that. Waiting time was around 40 minutes when we got in queue but after 30 minutes we were already seated. Service was good, everything arrived fast, was fresh and delicious.

I had so much fun at this restaurant! It is located in the beautiful Tokyu Plaza. While it was a little hard to find, it was well worth it! We were seated promply and our host was extremely kind and helpful. Once we started eating, the sushi was delicious! Everything was extremely fresh. They have a great variety, you can place your order or grab from the belt. The price point was reasonable and overall a great experience!

First of all, if you cannot speak Japanese, take a deep breath and relax. They have an English menu. Ordering is supremely easy. Just write the labeled dish number and it's quantity. They only have standing room and no tables, probably only 9-10 can eat at one time. So be prepared to wait at peak hours. Even so, take deep breath, enjoy the Q, wait for your turn. The wait is worth it for the incredible food you are about to enjoy. For a non Japanese, I found the place fun to eat at. The food is fresh. It's delicious. And most importantly, its portion is generous. Normally it takes less than 5 min from the time you order to your food arriving so if your are hungry from waiting, know that your stomach won't disturb you long.

Most customers were tourists. The food quality was average, and you needed to submit your order; otherwise, there were only limited choices on the belt. Service was minimal. The staff simply assigned a seat, and you were mostly self-served without much explanation. Not worth the wait.

TL;DR : As non-Japanese, I strongly suggest to skip this place. Don’t waste your time here. — I don’t see why it’s rated so high here. There was nothing special on what we ate. We came on a Saturday, got a ticket (with a QR code and number) right before 6:30 PM. We knew it was a long wait so we went shopping nearby and kept looking at the app. waiting on our turn. We came back around 9 PM after all shops were closed. We still had about 30 numbers in front of us. We got in right after 10 PM, so almost 3 hours 30 min wait. Once seated we received the menu but no one explained the process. We found instructions on one of the sheets provided. We ordered 5 type of sushi. A few minutes later, one of the cook told us one of them was already “sold out”. So basically we received just 4 plates. We wanted to make another order, just 2 more pieces of one of the sushi previously ordered, they said they have closed the kitchen already. We were paying our bill at 10:30 PM, so literally we got 30 min to sit down, order, wait for the food, eat & pay after more than 3 hours of wait. It’s ridiculous and disappointing. The quality of the food was nothing special. The service staff (except for the lady in the front door who went above and beyond to control the mess outside) was so lacking. They don’t even have chairs outside for some of the people waiting like most restaurants do.

If you're a big fan of sushi, visiting conveyor belt sushi restaurants in Japan is a great choice. While this place isn't the cheapest option out there, it's at least 2-4 times more affordable than a traditional sushi restaurant offering a full course. In other words, if you compare the same quality, this place is cheaper, and for the same price, it's tastier. I can't say that every sushi I tasted here was the best, but most of them were satisfying, and a few even exceeded my expectations. I was particularly pleased that I could easily try varieties of sushi that are hard to find or unavailable in other countries. The only hurdle that might make me hesitate to visit again is the long wait time. However, their efficient waiting system, which calls you on your phone when your table is ready, made it quite bearable. Overall, it was a satisfying experience!

Food quality is definitely better than other conveyor belt sushi stores, but the trade off is the wait time. Expect to wait at least 45mins. If you’re going later in the evening, the staff has started taking the fresher seafood off the conveyor, so you won’t get to see much but you’ll have to order directly. We went an he before closing and there was only tofu on the conveyor lol Personally, I wouldn’t be returning since the wait wasn’t worth it for me - I’d rather spend the time exploring smaller sushi stores with similar if not better quality. It’s still worth it if you haven’t gone to a conveyor belt sushi place tho. Just know that it’s a time investment.

The place is nice and clean and spacious with many option of reasonable price of sushi options. The sushi is good and fish used are fresh too. Just make sure you queue early before 11am and run to the 10th fl as soon as possible since the place filled up so quickly and queue can be very long

It’s on the 10th floor and not B2! Had our last dinner on our Japan trip here, wanted a conveyor belt sushi restaurant which was better than the regular chains, and we got exactly that. Waiting time was around 40 minutes when we got in queue but after 30 minutes we were already seated. Service was good, everything arrived fast, was fresh and delicious.

I had so much fun at this restaurant! It is located in the beautiful Tokyu Plaza. While it was a little hard to find, it was well worth it! We were seated promply and our host was extremely kind and helpful. Once we started eating, the sushi was delicious! Everything was extremely fresh. They have a great variety, you can place your order or grab from the belt. The price point was reasonable and overall a great experience!

First of all, if you cannot speak Japanese, take a deep breath and relax. They have an English menu. Ordering is supremely easy. Just write the labeled dish number and it's quantity. They only have standing room and no tables, probably only 9-10 can eat at one time. So be prepared to wait at peak hours. Even so, take deep breath, enjoy the Q, wait for your turn. The wait is worth it for the incredible food you are about to enjoy. For a non Japanese, I found the place fun to eat at. The food is fresh. It's delicious. And most importantly, its portion is generous. Normally it takes less than 5 min from the time you order to your food arriving so if your are hungry from waiting, know that your stomach won't disturb you long.

Most customers were tourists. The food quality was average, and you needed to submit your order; otherwise, there were only limited choices on the belt. Service was minimal. The staff simply assigned a seat, and you were mostly self-served without much explanation. Not worth the wait.