Scott J.
Google
We had high hopes for Jonah’s as part of our wedding day, but unfortunately the experience left us deeply disappointed.
We had a small family lunch at Jonah’s (around $2,000) before staying overnight in the Peninsula Room on the Honeymoon Package (around $1,800). While the food, wine, and room itself were very good, the way the venue handled our booking details and communication marred what should have been a special day.
The package included a couple’s massage, and I had called ahead to confirm this could be done the day after check-in rather than the day of. On the day of our wedding lunch, staff called us mid-meal insisting the massage was ready, despite the fact we were still being served dessert. When I reminded them of my prior request, I was told it was a “late cancellation” and non-refundable. The next morning, the manager doubled down that the written reservation said 4pm, and because nothing was “in writing” about my phone call, it was my responsibility. In the end, we lost the massage and its cost, and the only “concession” was removing the dinner voucher we would have received and refunding that instead, which felt more like taking something away than making amends.
Most upsetting of all, however, was that staff asked my wife, standing there in her wedding dress, how far along her pregnancy was. She was not pregnant. This was beyond insulting on any day, let alone on our wedding day.
Finally, despite confirming a specific table in advance (and even seeing staff write “Don’t Move” next to our booking), we were seated at the furthest table from the views. A smaller detail, but it speaks to a pattern of poor coordination and disregard for guest requests.
For a venue positioning itself as a luxury experience, I would have expected better communication, accountability, and at the very least, basic empathy. Instead, we were left with multiple errors, no real concessions, and even a deeply personal insult to the bride on her wedding day. It’s a real shame, as we had thought highly of Jonah’s before this experience.