IKAL Tulum Hotel

Our stay was absolutely wonderful! The location was stunning. We had a room with a private plunge pool which was amazing! The food at the hotel was great and a short dinstance to the ruin. The staff was so kind and helpful. I wouldn't change anything about the stay and will be back.

Lina and Alan were very helpful at the front desk! The emplacement of the hotel is perfect, the beach is pristine. You are steps away from the clear blue sea. I loved the yoga classes with Arun, the staff at the restaurant was very nice. My room was cleaned daily with fresh linens and towels, the showers had hot water. It is very quiet at night, not a party hotel at all, the vibe is very chill, quiet, relaxed and meditative. Overall amazing experience.

Wonderful chilled hotel. Rooms are beach style cabins with everything you need. Location is stunning and staff friendly. Beach bar/restaurant serves good local food and drinks right on the stunning beach. Thanks to Alan for his help and advice. 😊

What a unique experience! The bungalows are gorgeous and the beach was incredibly stunning. Turquoise waters and soft, white sand were the features that we adored that were right outside the main area of the hotel. The bed was comfortable and the features of the bungalow were elegant and hipster/rustic/fun/unique. The service upon arrival/departure by Alan and Eliana was efficient and helpful. Thank you! Highly recommended!

This place deserves not a good review unfortunatly. I never write a review about a place, but the service we recieved here was so extremely low that we felt like we needed to do this. We traveled 5 weeks trough central America and ended the trip with a 3 night ‘luxury’ stay at Ikal Tulum in one of the Mayan Jungle Suites. When we booked this, 6 weeks earlier, we requested a specific room because all of them look very different. Front desk said to do their best. When we arrived they gave us without saying anything about it, another room. Which was the most far of the beach and less attractive we found. When we told the guy at the desk that we requested a specific room, he told us ‘yes I see you have a room change tomorrow, in the system’. This is not great, to pack and unpack everything for just 1 night, but because we were going the nice room we requested we accepted this. We asked what time we needed to change and he said 12, noon. Next morning we went to yoga class and by 11 we got out of that and saw a whatsapp from frontdesk with a question to talk to us. My husband went to frontdesk to ask why. They said to him he was late so nothing was possible anymore. He referred to the agreement we made the day before (which was change rooms by 12:00, noon, which they proposed themselves!) but the guy at reception told him he never said that and basically said my husband was lying. Which is super unpolite in the first place and second place not true!! They just said nothing there was they would or could do for and we should be happy with the room we got. My husband left reception very dissapointed and they never contacted us again or even spoke to us. At check out we settled the bill and there was another lady who said to us; ‘I know you are dissatisfied with our service and I understand. We have never spoken before about it, so I will contact you trough whatsapp to see what we can do for you’. which was the first time someone said understands why were upset!! Although it was after our stay that somebody said something about it, we would have appreciated any guesture. But guess what.. she never contacted us at all. We are now 4 days gone. Looks like enough time. Another promise they make and just break. Furthermore the service in the restaurant is really bad! They don’t clean up after people and it all takes really long before they bring food/drinks. As all the places around there, this one is also super overpriced. Also the entrencefee of the park went up, 800 upon arrival and 240 per day (for 2 persons). Crazy. The government decides on this but still feels as a rip off. To get from the hotel to town in taxi is 500 one way.. if you want to rent a scooter with the hotel is 1000 a day. the design of the hotel is beautiful but for this amount of money we expected something else. Even though we knew the service wasn’t great, based on all the other reviews, being called a lyer is something that shouldn’t happen in a hotel with these standards (or any hotel actually). My advise: pick some place outside the hotelzone. You are more free and less ripped off!

Stayed here for 3-nights with my partner and here are my pros and cons: Pros: -Super beautiful, right on the beach, love the decor. -Complimentary yoga class when staying in a suite. -Beautiful accommodation (Mayan Plunge Pool Suite). -Yummy cocktails and lovely pool overlooking ocean. Cons: -Not very friendly serving staff and they quite literally chased us down when we didn’t leave a tip - yea I wonder why? -The front reception put us in a different room thinking we wouldn’t noticed only until my partner noticed we didn’t have a balcony as the Mayan Plunge suite stated, we were then moved rooms the following day but felt a bit shady to me they weren’t up front about it in the first place. -Ridiculous prices $$$ and the meal portions are meh. -Location is very secluded. No other restaurants around and to enter the park daily is a $60 peso fee (this feels like a fee the hotel should maybe cover for guests). Would I stay here again? Probably not. Had a very nice stay, as I said the place is very beautiful, but this place charges ridiculous prices for sub-par services.

We had an amazing stay at Ikal. The bungalow was wonderful and the whole hotel was so relaxed. The food and service were also great. We will definitely be back!

The location and the ambiance are impeccable. Very peaceful and holistic in nature. However, we rented their two bedroom villa, and upon turning off the lights, the entire upstairs was SWARMING with bitting and flying ants and rats. Gut-wrenching experience! The next day they sent maintenance to address. Ants were gone for 1 night and came back. The rat never left. I wasn't to throw off because of it understandable remote location. However I was disappointed in how the staff managed this obvious big issue that made half of what I paid for unusable. They offered me nothing off for the inconvenience. Just a free night next time I take a 3rd International trip to stay back in a rat nest.