IKAL Tulum Hotel

Dear Javier Fernandez and Ikal team, My name is Devin Terrill and I am writing regarding a refund that was approved by your hotel several months ago but has still not been processed. The original reservation was for an oceanfront room from September 12th to September 18th. After communicating with your front desk team through email and WhatsApp, I was informed that the refund request had been submitted to the accounting department and that it would take some time to process. Since that time, I have followed up numerous times over the past several months and have repeatedly been told that the request was submitted and that I should wait for confirmation. Unfortunately, I have still not received the refund or any confirmation that it has been processed. I completely understand that internal processes can take time, however at this point it has been several months since the refund was approved and requested. I would greatly appreciate your assistance in helping resolve this matter. Also. Due to how long the process has been ongoing, please send any forms you need filled out to my email and I will fill them out promptly. Please do not use any form you may have on file. Want to ensure the refund goes to the proper account. And if there’s anything else you may need from me please let me know. Thank you for your time and assistance. I look forward to your response and to resolving this matter soon. Sincerely, Devin Terrill

We were truly amazed by this beautiful and serene oasis in the heart of the jungle. Kar, the hostess at Maya Restaurant, was exceptional, highly professional, warm, and attentive to every detail. She went above and beyond to accommodate us and made our stay a genuinely unforgettable experience. The cuisine was delicious, beautifully presented, and full of flavor, while the activities offered were equally outstanding. I would highly recommend this destination for both families and couples seeking relaxation, nature, and excellent service

My husband and I spent a long weekend at Ikal. It was an amazing experience. Beautiful, calm, healing. The staff was great and the food was too. There are many activities that are included with your stay. The list of cons was longer than most places we stay, but none detracted from our vacation. There are multiple types of each room, so the pictures I looked at while booking did not match our reservation. It was still wonderful, but not what I was expecting. That was my fault for not looking more closely, but be aware if you are booking a specific room based off pictures. The privacy wall panel was lower than it should have been. There wasn’t much foot traffic in that area so it was fine, but the area that should have been completely private was very much on display. That was definitely the biggest complaint for me. Photo shows the view of our room from the public path. It is in the jungle, so expect wildlife. Nights were noisy with raccoons on the roof and we found a very large cockroach in bed and a scorpion in our clothes. We expected and were unbothered by this, but if nature isn’t your thing this might not be the best place. Lastly, the shower was cold even after letting it run to heat up, so we never were able to use it. Despite what seems like a long list of problems, our experience was absolutely magical and I would return in a heartbeat.

I went for a yoga class to IKAL (I wasn’t staying at the hotel) and I was absolutely blown away by the beautiful beach front view! The yoga stage was facing the beach and the sound of waves made the whole experience very special and profound. The class was absolutely amazing - the yoga teacher spoke Spanish and English and was very attentive and experienced. The atmosphere was great and very relaxing. After the class I had a tasty lunch at the hotel’s beach bar&restaurant. The stuff was very polite and friendly and I love the fact that the hotel is located just on the beach front so I could take a deep in the sea straight after the class. There are toilets available for guests with mirrors and sink. Surrounding nature and presence of iguanas plus lovely park with art on the walk to the hotel only added to beautiful overall aesthetics.

The place is beautiful. The atmosphere was amazing. The views are incredible. The staff were nice. The only thing is that they get Commission on everything they sell so they’re always up selling everything specially taxis and 4 wheelers and scooter rentals I would shop around to get around Tulum. I was very disappointed at how expensive everything was. The food was OK. There were not a whole lot of options. Also a downfall is you have to pay a daily fee to be in the park, which is where the hotel is .

As soon as we arrived to Ikal I knew we were at a special place. The property is stunning and well maintained, making it the perfect place to relax. Even though it is family friendly, we never felt stressed by the cute kids running around, just added to the charm. Kar, one of our servers, was very welcoming and charming to chat with, she really matched the vibe of the place! Overall great birthday getaway!

Booked through a hotel booking site that listed it as 5 star, and it definitely wasn't 5 star - 3 star at best. While the location and surroundings are beautiful, the 'hotel' itself is poorly maintained. Broken sun loungers and a bar that had run out of beer on the Saturday night we arrived! While the room was 'serviced' daily, we were not given any fresh towels during the 4 nights we stayed. The rooms were small, dark and damp smelling. On arrival we were advised that, due to being in the jungle, there may be 'wildlife visitors' the room at night! the visitors we did have obviously came in through the huge gaps around and under the doors and around the hatch and rafters. It was the final straw that made us abandon our booking 4 nights into a 7 night stay and move to another hotel.

A really beautiful hotel and amazing stay. Everything was super clean and picturesque, the complimentary yoga every morning was amazing, it couldn’t have been a better stay. The sunbeds didn’t have a minimum spend because it’s low season which was good and the jaguar park fee was only 120 each- it sounds like this changes a lot and we had expected to pay about 400 each. The only downside was the restaurant, the food and drinks were good but were very very overpriced, it’s easy to walk to other restaurants on the beach that have more reasonable prices.