Hotel Palacio Del Retiro, Autograph Collection

I can't say enough about this hotel. It was in a great location, across from the Madrid Park, around the corner from the Prado Museum and botanical gardens. The staff were excellent, especially Juanlu at the front desk and his assistant/porter. They were both very helpful anytime I needed it, in addition to the other staff being wonderful. My room was a great size with a king bed, table and chairs and cabinet and still room to move around. The bathroom was nice size, towels a little small but bathtub and robs were very comfortable. Overall, luxurious hotel, great location and excellent staff.

Rooms could use an upgrade to modern electrical needs. Having every thing in the room on one switch made it difficult to manage schedules for more than one guest. Service was impeccable! Bar has very good cocktails.

This historic hotel nestled in the upmarket Retiro district is absolutely stunning. From our welcome at the desk - particular thanks to Rodrigo, who went out of his way to create a tailor made visit for us - to the beautiful, immaculately restored interiors, we shall definitely be back. The newly created bar area is a real bonus; they serve delicious tapas and a very extensive range of drinks. We enjoyed a flamenco evening and all the main sights and attractions are within walking distance. This is a luxury hotel that has mastered the art of making its guests feel at home.

Hotel is in one of the best neighborhoods and is across from the park del retiro. This is a former Palace that they converted into a hotel. Rooms are spacious and modern with clean lines, and plenty of room in the bathroom and bedroom. Beds are comfortable. Bathrooms are well planned out and are comfortable and easy to use. Food is excellent. I’m an American and I’d stay here again in a heartbeat.

Obsessed with this hotel. It was absolutely stunning. The staff provided amazing service, very impressed with how quick and hospitable everyone was, also gave us great recommendations and booked a fun tuktuk tour for us. We had 4 rooms, and each of the rooms were nicer than the other. Some were small, while others were breathtaking. We didn’t dine at the hotel, due to the timing, but we did order room service and the pizza was delicious. I love the history and the story this hotel tells. If you appreciate art and details, this is your place to stay in Madrid. It’s a good location, close to a lot of shopping and dining options, and of course safe. I will definitely return to this hotel on my next trip to Madrid.

The most outstanding service. The staff at this hotel is willing to cater to any of your needs to ensure you have an exceptional stay. I was blown away by the quality of service we received. When I was checking in, I notified the staff that I needed to leave early so I wasn’t going to be able to indulge in the platinum elite breakfast that the property offers. They told me they would have the chef come in early to prepare me and my brother a breakfast picnic for our travels. Beyond the service, this hotel provides the perfect blend of classic with modern touches. One of the most beautiful boutique Autograph properties that I’ve been to so far. The hotel itself feels like a luxurious castle when you walk inside and the lobby is jaw dropping. The rooms feel spacious and very very clean.

Beautiful updated hotel across from excellent park. Modern rooms and comfortable bed. Bathrooms nicely appointed and newly renovated. |Breakfast in common room was terrific . |Property overall is great value.park across the street makes up for lack of outdoor space at the hotel.

I really wanted to like this hotel. I really tried to like this hotel. Unfortunately, after our family’s 5-night stay, we were left disappointed and most likely will not return or recommend.||We stayed in two rooms - a superior king (room 407) and a regular king (room 403). I will get into the details in a little bit. But here are the highlights and lowlights. ||Highlights |- Great location. The hotel is right by Retiro park. It’s like the upper east side of nyc. We walked to all the museums, visited the park everyday and taking a cab to centro was easy. ||- the building is beautiful. Landmarked and recently renovated. There are so many fine details in the exterior of the building and the common areas. ||- the majority of the staff was friendly and helpful. Special shoutout to the porters and the housekeeping staff. They really go above and beyond to make you feel welcomed and comfortable. ||Lowlights |- Rooms are subpar. Our rooms were on the 4th floor which is the top floor. The top floor in this type of buildings are designed to be servants quarters. So the ceiling is low and windows are small. You do feel like you are in the servants quarter and I personally do not like paying $500+ per night to not feel like the main character. ||- Superior King room feels smaller than regular King. We had two rooms - one superior king and one regular. The superior king feels smaller. If you plan to pay extra to get a bigger room, I would get the junior suites. The superior kings are not worth it.||- the Bed in Room 403 (regular king) is supposed to be a king bed. However, it is two twin mattresses pushed together with a king mattress cover over it and they claimed it king. The front desk did offer us a different room but we had already unpacked and spent a night so my parents didn’t want to go through the hassle of switching rooms. The Supervisor there (Marcos) did comp us with free breakfast for that room but I don’t think he understands the inconvenience it caused us nor the disappointment we had. What bothers me the most was that they tried to justify it was normal and okay to have a king bed made up by two separate twin mattresses. Marcos and the lady at the front desk tried to say because there was a king mattress COVER over the two mattresses, it was okay, it made the bed a king. What a joke. They made me feel like my complaint was trivial and my experience was not valued. ||- Strong paint odor from the renovation. I am sensitive to smell and room 407 had very strong paint odor upon entering. We had to keep the windows open during our entire stay there. The front desk did offer us a different room when I brought the issue to them. However, the room they offered me (room 309) also had similarly strong paint smell so we didn’t end up taking it. Room 403 was fine. ||- The towels feel “tired” - it’s the feel that they are laundered so many times that they become stiff and thin. Again, not something you would expect at a 5 start hotel.||- the bathtub didn’t seem to have been replaced during renovation. They feel thin and cheap - the bottom of the bathtub feels soft and actually sinks a little when you step in. It also didn’t feel clean. I didn’t not feel comfortable letting my 2-yr old taking a bath in it. Again, not something you’d expect at a 5-star hotel.||Overall it was a disappointing experience. Maybe you will have better luck staying on a different floor. I read in other reviews that the ground floor (floor 0) had noise issues. Maybe try floor 1 or 2. Anyways, we will not be returning.

Amazing hotel. Actually takes your breath away when you first enter. It's opulent but not overdone. The staff if beyond helpful and went out of their way for us numerous times. Service is 5 star. Location was perfect lots to do and see within walking distance. Our suite was way oversized and provided us with everything we could want. Very tastefully decorated yet comfortable. Hotel bar is spectacular and well stocked. For sure beistaying there again. Thanks for such a fabulous stay and service.

i wish i can say that i was pleased with my stay. i was lied to and disrespected over the phone and i was charged more than i was supposed to. the facilities are bare minimum

Four nights at this boutique hotel in Madrid that is across the street from the lovely Retiro park and two short blocks from the Retiro metro station. I was here on points and as a Marriott Platinum Preferred Elite, I was upgraded to a superior room. As well, when I arrived at 11:00, I was allowed to check in early. Great, because I did not sleep on the plane! The room was immaculate and the staff did a great job of resetting it each day. Comfortable with a large bed, work desk, power outlets, a small fridge, sitting area and a large bathroom that had two sinks at the vanity and a separate "toilet" room. My only complaint with the bathroom was that it has that strange half-shower which meant a lot of spray on the floor and a lot of cold air in the shower. I don't understand this design at all. Great location. I opted not to have the included breakfast, getting more points returned to my account. I did not utilize the fitness area or the bar. Everyone spoke very good English.

Outstanding hotel well located across from Parque del Retiro and Gate of Alcalá. Rooms are good size. Comfortable beds. All is recently updated. Front desk service is excellent. All their suggestions for restaurants, tours etc were perfect. Small restaurant has a nice breakfast. I highly recommend hotel and will stay here again on a future trip.

Excellent boutique hotel with only 50 rooms. The staff was hospitable and always went the extra mile. We came with our son and just loved the city. Sylvia, who is manager of the front desk could not have been more helpful. She helped us book the ugh speed train to Barcelona and helped get us some great reservations.

This is an Autograph Collection hotel or boutique hotel that features stunning architecture, beautiful staircases, spacious rooms, a modern bath, and very comfortable beds. The Palacio is centrally located, steps from public transportation, train station and easy walking distance to all attractions and nightlife. The hotel also features a lounge, and restaurant. The hotel is located alongside of Madrid's most famous park El Retiro Park. It's massive. If you are in Madrid, this park is a must see. It will take nearly 2 hours to walk through the park. Don't forget to view my pictures!

This past November, my wife and I spent two wonderful nights in this amazing hotel. The room was perfect in every way, very clean, modern, and well-appointed. The staff were amazingly helpful, courteous in all ways, and made our stay feel perfect. The hotel simply could not be in a better location, setting next to the Retiro Park, and near the Plaza de la Independencia; we were within walking distance of an untold number of restaurants and shops, quaint places, not the chains; and a few minutes walk to the amazing Museo del Prado. Our next trip to Madrid will most certainly include another stay at this wonderful hotel. Traveling to Spain? Give yourself the treat of staying in the magnificent and beautiful Palicio Del Retiro, you will be very glad you did.

Small hotel, only 50 rooms. The best location. Walking distance to most anything. The staff is attentive and speak English. Mucho appreciated as me espanol is asi asi. They have a cool bar, business center and small gym. Would def recommend this place!!

This was our first trip to Madrid and we couldn't have picked a better hotel. The staff is amazing. Very friendly and accommodating. While only 50 rooms, we learned that each room is different and unique. We had a nice spacious room on the 4th floor. Very modern, clean, and comfortable. Highly recommended place!

Delayed review for this awesome Marriott property. We stayed here last month on night one of a long road trip. The hotel is gorgeous & the customer service was outstanding. My only regret was not staying there again upon our return to Madrid. We opted for another property (Tribeca) and were disappointed because the level of service just did not come close. Everyone at this hotel was extremely helpful. It is also situated right across the street from Parque De Madrid which is a must see. I could have spent an entire morning just wandering around the lovely grounds. Plenty of little places to stop and grab some coffee within the park itself. If your schedule allows definitely make time to check out the park and soak up all that natural beauty!

Mixed reviews on this hotel....it's supposed to be a high-end luxury AC brand hotel, which is a subsidiary of Marriott. On the plus- decent location, right across from the main park, walking distance to the Prado and the king's palace (though aren't a lot of restaurants in the immediate vicinity- about 15 mins walking, and the nearest metro station is also about 10 mins- 2 transfers from the airport). Staff was extremely friendly, and volunteered to help us follow up with our luggage, which Air Europa had lost (they suck, by the way), which they did very diligently. They were also very helpful with directions, etc. On the minus- the "king" bed was a queen- had to ask for two doubles. As Marriott Platinum, I'm supposed to get free Internet (didn't work, though staff apologized), plus free breakfast. (Continental only here- two pieces of toast and a biscuit. A little skimpy). Plus, the hotel is built in an old building, so some things are kind of ghetto- frayed carpets, etc. Also, don't plan on work out in the fitness center unless you're a stamp collector- it's the size of a postage stamp. Overall, pretty meh- for the price, would probably stay elsewhere in Madrid.

Sylvia and the team at this hotel were very helpful and accommodating. Breakfast was delicious and the hotel rooms were nice and clean. We only stayed in Madrid for one night, but wished we could've stayed longer.

This was my second stay in Madrid and as much as I liked the last hotel I stayed in (Hotel Atlantico on Gran Via), I found the AC Palacio Real to be even better. First and foremost, the location is perfect. It situated in Centro Madrid across from the Retiro park. It is located on the relaxed and more quiet Calle Alfonso XIII. Reina Sofia, Puerto de Sol and Plaza Mayor are all within a few minutes walking time. The Prado (a must visit), is a 2 minute walk. We rented the hotel's motorized bikes (15 Euro per hour) and rode throughout Retiro park, I highly recommend this. At the least explore the park, it is amazingly beautiful! The staff are incredibly nice, all speak English very well and will go out of their way to ensure your stay is perfect. A young lady named Mer helped us on many occasions and was terrific! We had a queen room which overlooked the outside center of the hotel and made for a very quiet atmosphere. The room was decorated very modern with a flat screen TV, a Phillips IPhone tall speaker system and a CD player including a AC Hotel CD with different types of music. As a Marriott Gold member, our room came with free continental breakfast each morning. This included juice, coffee, toast as well as a delicious fresh croissant with jam and butter. You can upgrade if you wish for full breakfast however we did not as street food is plentiful and less expensive. Next time I'm in Madrid it will be AC Retiro for me for sure. Thank you to all the staff for a wonderful stay!

In my mind, Europe always adds 1 more star than is warranted. This is a solid 4 star hotel. Beautiful outside architecture. Inside, rooms are very nice. With this type of architecture and history, you'd expect a grand lobby, but instead it's very small and modern(!) with fluorescent lights. And common areas, hallways, etc were alittle more run down (frayed carpets, etc.). We had free in-room WiFi and breakfast with our stay. Though the WiFi router wasn't strong enough to get to our room and the free breakfast was a few slices of toast and a croissant... Service was very good. Staff was very attentive and friendly.

Outstanding customer service! The staff of Daniel, Maria, Alicia, Juan and others were delightful and went out of their way to make our stay enjoyable. My Wife and I got upgraded to a suite with a jacuzzi. As an executive platinum with the Mariott, we were able to enjoy some of amenities. Overall, our stay was FABULOUS. The location allowed us to walk to the park, enjoy a Madrid City tour and stay within 5 cab ride to most of the downtown area. The WIFI was a little slow and dropped the signal at times. I hope they work on improving this. Highly recommended! A special thanks to the staff for making our Holiday stay memorable.

Yes, it's a beautiful hotel but.....the tub shower is the most poorly designed I have ever seen and it was impossible to take a shower without drenching the floor, the staff replaced our shampoo daily but never our soap till finally we had none, and out bathroom door could only be opened a few inches because either it or the floor was warped. The continental breakfast is a bit odd as they don't let you get up and get it. They insist on serving you which is all fine and good, but the ambiance is more like we are doing it because we don't trust you to limit yourself to what's included as opposed to we want to serve you. On the positive side it is a beautiful place, front desk staff was very helpful and the bed was very very comfy. Extremely well located as well. Three stars because a hotel of this caliber should simply be better

The location is incredible across from the Retiro park and a few minutes walking to the Prado,Thyssen and Sofia Renia museums.Could not be better.Scored a suite in this grand old palace and the staff is very young yet eager ,willing and helpful.Strongly recommended!

Nice place, very friendly, not sure would stay again if in Madrid since I know the layout.

I know Yelp isn't as big in Europe as Trip Advisor, but as an American Yelp-lover...I've got to pay it forward with reviews, regardless of geography! I recently completed a 3 night stay at the AC Palacio Del Retiro. I paid using Marriott rewards points and was in a party of three people (I was traveling with my parents). For context: I have learned that traveling as a party of 3 in Europe is quite different from the US. In the US, many hotel rooms are equipped with two double- or queen-sized beds to allow for occupancy by 3-4 people (as needed). In booking this and other Marriott hotels for this trip, though, I quickly learned that adding a third person tended to mean paying a fee for a roll-away bed - and the room configuration choices were either two twin beds or a single queen/king. I'll fully admit to being snobby about not wanting a roll-away bed, but to be fair I was cashing in hundreds of thousands of Marriott rewards points to pay for this trip. It does not feel luxurious or worth my money to sleep on a cot. And, moreover, I resent having to pay for the right to sleep on said roll-away bed in what is supposed to be a free hotel room. The alternative is to get two rooms, which in effect doubles the cost in Marriott points. PROS: - This hotel is just so chic! It's one of the prettiest and nicest hotels I've ever stayed at. My room had a king-sized bed, 20' ceilings, a huge ornate headboard that mirrored the large, arched shape of a mirror on the other wall. The bathroom was palatial with a walk-in shower (featuring rain-style shower head), enclosed toilet, dual vanities, and a soaking tub with a view practically out over Parque del Retiro. The bed was out-of-this-world comfortable. Whatever they do to wash those sheets...they're dreamy soft! And then the common areas of the hotel are equally well-designed and sleek. These merits alone take me to four stars. - I'm not sure how secure this process really is, but I kind of loved that each room has an old fashioned actual KEY instead of key cards! And in the similarly old fashioned style, they encourage you to leave the key at the front desk when you go out. This was nice since we were all trying to stay alert for pick-pocketing hazards and not carrying our keys helped us feel less vulnerable. - The location! It's in the arts/museum district on the east side of old downtown Madrid. All the surrounding streets are just so grandiose, beautiful, and clean. And - more than anything - being across the street from Parque del Retiro is just invaluable. We felt quite lucky to walk across to the park numerous times during our short stay. And with this...we're up to five stars. - One of the doormen really came to our aid when we were trying to connect with a tour guide who was picking us up at our hotel, endlessly playing phone tag with the guide. He bent over backwards to make sure we knew where we were going and walked with us to connect with the tour guide when a street closure prevented the guide from reaching us at the hotel front door. CONS: - Unfortunately, given our three-traveler dilemma (see above) we felt our only option at this hotel was to book two separate rooms. I emailed to ask about alternatives (such as upgraded room or paying for the roll-away bed using Marriott points instead of cash) but they showed no willingness to negotiate. Obviously I prefer hotels that focus on customer service to the point of accommodation, but that wasn't going to happen here. Fundamentally this is the most important reason why I dropped down to four stars. - On that note, they also refused to extend the privilege of free breakfast to all three of us. There was some "reduced rate" available for our third person, but the price was still absurdly high (I want to say 19E?). This didn't feel very nice or accommodating, and confirmed my four star rating. - While my parents enjoyed the free breakfast, I made oatmeal to eat in my room. But they don't have water heaters (or coffee, tea packets) in rooms like most European hotels. I had to go down to the restaurant every morning to request hot water. - This is very small and silly, but the front desk staff gave me an internet code that expired before the end of my stay (my parents got a code that lasted the whole stay, which is the intended benefit for Platinum Elite guests). It was just kind of a careless oversight and they fixed it, but even when they gave me a new code they gave me one that had been generated for another guest...which is also what they did when they gave me the first code which was not for the right duration. Instead of grabbing the nearest code, they could have spent a moment to get me one that was appropriate for the duration of my stay and I wouldn't have needed to get a new one later. It's the little things, you know?

The hotel does not offer any benefits to Marriot Members does not have any amenities at all - It is not a true Marriott Hotel in anyway shape or color - on the contrary it does offer nothing but a bad reputation to the Marriott Hotel Chain - It is in my opinion it is a true insult to the prestigious Marriott Hotels - very well known for their special treatment to all the family members, silver, gold and platinum members - Hotel Retiro Madrid just used the name Marriott as an attraction and an enticement that does not exist - It does provide the points but, nothing else. They are just basically very cheap in every way. I was extremely disappointed even Marriott Care Center back in the USA complained with Retiro Hotel - they just did not bend - It is not a MARRIOTT HOTEL BE AWARE OF THAT.

The central but quiet location next to Retiro park was perfect. The staff was professional but slightly undertrained. The woman running the morning buffet was a witch. She berated my wife for not understnding her protocol for serving food to the point that my wife was reduced to tears and wanted to check out of the hotel. I was frankly stunned at the waitress's behavior and the front desk manager's antipathy about the situation. It was a shame that something so petty as following unspeified proceedures at a meager at best buffet should ruin a Marriott guest's stay at an otherwise great,well run, property. Sorry to complain so much, but someone needs to tell the otherwise excellent maids to be quiet at eight in the morning. Their personal conversation at full volume are a daily, unwelcome, wake up call. I am a Platinum Member for decades and have stayed in Marriott properties throughout the world, and have never complained once to the Marriott staff manager and not immediately been accomodated by the best staff in the business. I am looking forward to Marriott's email inquiry of how I enjoyed my stay. Only three stars for now until Marriott responds. There are a lot of great hotels in this city to choose from, like the Ritz two blocks away. This hotel has great potential but needs some fine tuning. I hope someone at Marriott reads their Yelp reviews in th meantime.