TravelerWise
Google
The arrival was a little chaotic as the location on Google and Apple Maps does not give correct directions to get to the hotel. This could be easily fixed by management and when mentioned to the reception desk, the young lady just shrugged her shoulders and made no mention that she was going to pass that information on to management.||The hotel has the best location right on the beach and has been beautifully renovated, maintaining the historic charm of the original building. Unfortunately, the experience was let down by several service issues.||At check-in, the reception staff were unfriendly, and they only programmed our keys for one day, requiring us to return the next morning to have them fixed. In one of our rooms, the rain shower head was completely clogged, making it unusable so a shower was only possible with the hand held shower. Although we reported this to reception, it was never repaired during our stay.||The air conditioning was another disappointment. It never cooled the room below 21°C in either room. When we asked for maintenance, the technician stated that the chilled water was set at 10°C but it was only at 17°C at the room vent when he measured it with the infra red thermometer —clearly indicating the AC was not really switched on in the building. It seemed like the hotel was saving on energy at the expense of guest comfort.||On a positive note, Leire at the concierge desk was excellent—friendly, attentive, and genuinely helpful. Housekeeping was also outstanding: spotless rooms and warm service every day. Aitor at the reception guest at checkout was very efficient, personable and friendly. ||In room dining was good and friendly, however the bar staff were below average, often not greeting us, slow to serve, and sometimes forgetting parts of our order. Since we speak fluent Spanish, this was not a communication issue but rather a lack of attention and motivation.||Overall, while the location and renovation are top-notch, the service quality is inconsistent. With some improvement in service and maintenance responsiveness and real AC this hotel could truly match its beautiful setting.