Hotel Bernini Palace

Exceptional experience. Stunning interior, luxurious room. Perfect location, we came to think of Piazza di Firenze as “la nostra piazza”. Accommodating staff focused on ensuring every convenience. It was my birthday, they sent us champagne. Friendly and welcoming place. I will tell anyone who is coming to Florence to stay here. If I return, I won’t even look for another place, we loved it!

Our stay at the Bernini Palace was truly unforgettable. The hotel, set in a gorgeous 15th-century palace, felt like stepping back in time but with every modern comfort. From the moment we arrived, the staff made us feel so welcome and cared for. Our room was elegant and comfortable, with beautiful touches that made it feel special. Breakfast in the stunning hall, under frescoed ceilings, was one of the highlights of our trip. Everything about the Bernini Palace—from the charm of the building to the warmth of the people—made our time in Florence feel even more magical.

Beautiful hotel right in the centre of the city - all the major sites are within a 15 minute walk. We stayed in room 201 for 3 nights and found it to be spacious and very comfortable with a spotless and sparklingly clean bathroom. The lobby and bar are beautifully furnished and are a quiet and relaxing place to enjoy a drink after a busy days sightseeing. The breakfast room is stunning with a good choice of hot and cold food served by friendly waitresses. The reception / concierge team were also friendly and efficient. The only (very slight) negative is the bedroom would benefit from a few more shelves / draws for unpacking.

Traveled to Italy as part of a land tour package with Tauck. This was the second hotel of our tour. The bar was set very high with our first hotel in Venice, the Hotel Gabrielli, so we had great expectations. The Bernini hotel was much more old fashioned and dated, but was beautiful in an old-world elegant style. The rooms were quite small but very nicely decorated. Several in our tour group reported excessive street level noice in their room at night, but we did not experience that.||The lobby bar was nice and the service was attentive.||The breakfast buffet was just OK....nothing spectacular.||The hotel is in a fantastic location with easy walking distance to all noteworthy sites.||The service at the bar was very good, but overall the concierge staff did not seem as attentive as expected for a 5 star hotel.||Interesting note....the elevators shut very quickly and appear to not have motion sensors when people are entering or leaving. Multiple times, the elevators nearly shut on us while getting on and off. It was a little scary.||Overall, I just did not feel this hotel lived up to a 5 Star rating.

We stayed at the Bernini Palace between July 21-25 and I recommend this hotel for several reasons - its location, charm, history, breakfast, and air-conditioned rooms. Our room was elegant, spacious, and full of history. The reception staff were always courteous and helpful. Special shout-out to Lorenzo, the concierge, who greeted us with a friendly smile and worked hard to book us day trips out of Florence. Another shout-out to the housekeeping team, especially the lovely Indonesian lady (I forget her name) who was amazing during the turn-down service. If I had to offer a little nugget of constructive criticism, I would ask the breakfast room staff to be a little more discreet while checking room numbers. I shared it in a soft voice but the lady (Sara?) repeated it loudly for all guests to hear which was a little surprising. There was also another lady (short dark hair and glasses) who never smiled back or spoke when she served our table. Apart from those minor points, I highly recommend Bernini Palace for its location as well (a 2 minute walk to the Uffizi and other sights).

What can I say that would convey how lovely the hotel is and how great the staff are at attending to their guests! We were at Bernini for our 25th Anniversary and David and his staff did not disappoint! They even surprised my wife with a chilled bottle of Prosecco for her birthday! Bravo Bernini Palace Hotel. A special node to the cleaning and breakfast staff who went above and beyond! We will see you all again!

Excellent hotel, our room was very dark and from the entrance it smelled like sewage but it was super clean and comfortable. Alessandro the concierge was very efficient, polite and provided excellent service. The chief waiter at the breakfast room was also amazing, nice and efficient. The location is fantastic.

Positives:|Great location, within minutes of all main attractions.|Our room was very comfortable, bed was great. Also, very clean.|Lobby bar was good, open at all convenient hours.||Negatives:|Hotel had a breakfast buffet which was just okay. Typical 4 srar hotel quality.|The restaurant was really poor, staff were absent, unless you went looking for them. When we were served, food was average. The restaurant was empty most of the time.|The concierge staff were mainly not interested in providing accurate information, I was told to locate a store selling basic batteries, after walking ten minutes, I found the store was closed on weekends. When I told the reception they just shrugged, no apology. Generally the reception staff were uninterested.||Overall, I was expecting more, based on the high cost of the room.

Lovely old hotel exzudes charm in the Italian way. Incredible breakfast. Fantastic service. Perfect location

the hotel was centrally located to everything walkable in Florence. eats, sweets, sites, really nice, easy for drivers from the airport to navigate to. we travel with small dogs and the only drawback is that they dont allow pet carriers or pets in the daily breakfast indoors. I get it, some places to and some dont. But we did one day and then they were not polite about it after. The room we had was equally small though rustic and medieval. While Delta stays placed this as a 5 star hotel, it was defintely below that of many 5 star hotels, but the staff, grounds, location, likely made it 5 stars. I would stay again here for sure. fun rooftop view and great breakfast even though the dogs couldn't go, we just alternated going solo, with dogs in the room, but they really should allow smaller dog sizes if accompanied by a carrier.

Outstanding in every way! The service, the location, the staff, the room everything is crisp and professional. The staff strikes the right balance between being very professional yet warm and friendly.

Concierge/Greeting/Service: Great service, the only bad part about the service was my issue with laundry. I left a laundry bag to be taken by house keeping around 2:30pm, since it was past 10a (they're same day drop off time) , I checked the box to pay extra to have it returned same day. They informed me upon my return around 6p that they would be unable to do my laundry since I was departing the next morning at 9a. I'm not sure why it was impossible to laundry 5 items in that time frame. However, they were polite, and my room was clean. They were also able to find me a chauffeur within 20 minutes for a last minute trip about 30 min out of town! That was surprising and greatly appreciated. Room: I would not book here again or stay in this room again. I can't speak for what their other rooms look like but I'm not into dark cloth rooms with medieval vibes. The sheets they advertise are 100% linen, but they are poor quality and very abrasive. The pillows are very flat, but everyone has their own pillow preference. The shower had a half glass, which resulted in a soaking wet floor regardless of how careful I was showering. I went to open the blinds to see the view from my room and the blinds instantly fell down. Then I was surprised by a view of an alley and scaffolding. I understand hotels have to do repairs but this view for the price is not cool. Room Service: also horrible. The food was mediocre and I only ate it bc I was starving and tired. I called at 12:15a to order from the late night menu and was told the only items available were tuna salad or ham & cheese sandwiches. Why have a late night menu when only 2/12 items are available ? For the price, the place is not in any way four star. The location is the only thing saving this hotel. If you're looking for comfort this isn't the place, if you're looking for a over priced place to lay your head, this is the spot. I would not stay here again.

This is a nice, comfortable hotel in the best location, but it is not the 5 star hotel our agency promised. The downstairs is lovely but our room was dark, with only a small window overlooking enclosed rooftops. The hall outside and our room had an overpowering, bad perfume smell that was hard to enjoy. The hallway was dingy and needed to be painted. Breakfast was good and overall the staff was very friendly and helpful.

This is the worst 5 star hotel we stayed in on our 19 day tour of Italy. No one was available when we arrived to help us with our luggage. They had the wrong name on our room which was corrected without issue, one good thing. The worst part of our stay was the smell of the hallway and room we were given. Not sure what smell they were trying to cover. The perfume used in the hall and room made us nauseous! We had a very small window with a view of a dirty roof. Not the view we were promised. Do not stay here! We stayed in other 5 star hotels on our 19 day tour and this was the worst!

Excellent customer service, very clean and so beautiful! We also loved the breakfast as the staff were so kind and the food was delicious! We felt very welcomed there and we hope to stay there again in the future!

Stayed 2 years ago and forgot to write a review. Our travel agent booked this hotel. We were close to everything. Service was excellent the room was amazing, and we had very tasty breakfast buffet included in our deal. We stayed 5 nights and were happy with out hotel and the staff. If i visit florence again i will definitely stay in the same hotel!!

4 stars hotel, 3.5 stars service, 5 stars prices! After visiting Versailles, this place was like a dream come true. And I got to blow my savings on it. Weeeeeee First off: this is one place you go for looks. Service is great too but it is all about looks. It is 350 euros a night, it is expensive and it's absolutely fantastic. You have a key to your own floor! Say what??? Rooms~ My room look like Marie Antoinette bedroom except its bigger. It is a palace after all. You are right in the middle of it all with the location too. The lobby is stunning as well as heir executive floor. It's one place where I didn't want to leave the room because it as so comfy and cozy. But I had to for food!! Their food selection seems a ok for room service. It was definitely overpriced for Florence. They also have English channels! Scoreeee ( After a month in Europe, you will miss English channels) . The room comes with beautiful little gifts all over. Fluffy bathrobes, treasure chest for your shoes, amazing closet, prettty bathtubs and all that. The bed was stunning but not as comfortable. I slept better on second night. Location: the reason this place is so expensive! It is right in the middle of it all. Gallery, museums, restaurants, the river. I mean all right there! The staffs: they are friendly. They actually helped book my visit to Museo Michale Angelo aka Accademia Gallery within 5 minutes of my arrival. I was very excited to see David in person. When we arrived to the Accademia Gallery, I was so thankful that we got to skip that massive line! BUT, the hotel also charged us 15 euros extra per person for booking. Huh??!! Well, it's still worth it since I got to skip the line. I would've appreciated it more had they let us know prior. Same goes for the wine tour. The price for Chianti was cheaper than going through the hotel receptionist. But they also helped me booked that at 2 am. So I guess I can't complain. Did I mention how pretty this hotel is? Pretty people get away with a lot of things. Well, pretty places do too. Apart from those few hiccups:it was great. I love the palace hotel that looks like my own mini palace. Its just so pretty. I'm not sure I'm willing to spend as much for next time around. $350 is great but not 350 euros! Maybe I'll come back for a night. Or come have lunch in their lobby! Glad I got to experience the palace like hotel though. Grazie voi!

This was an excellent hotel. It is in a fabulous location. Staff was very welcoming and quick to help whenever we needed anything. Rooms are spacious and beds were very comfortable. The breakfast room is beautiful and there were a lot of good options for breakfast. I would definitely stay here again when visiting the beautiful city of Florence.

You can't find a better location. The "heart" of Florence. Rooms are fantastic and quaint. Front desk asked all the time if you need anything. Breakfast, awesome. highly recommend Bernini hotel. On a side note: the concierge: see below: I would personally like to thank Lorenzo Illiberi for his professionalism and his love for what he does. You can tell he takes his job seriously and wants to make the Bernini customers feel very much at home. His smile is unending and contagious. After a very long 12 hour commute from to Chicago to your beautiful city he greeted us with that Italian charm which just lights up and the "trip" seems forgotten. 18 years is a long time and it's a tribute that he's been employed there that long. I'm sure he doesn't see this as a job however, but a journey to make people feel warm about the Bernini hotel, it's employees, ammenities and outright charm. It was our first leg of 5 (Venice, Amsterdam, Paris and London and was by far, the best stop. Lorenzo Lliberi, Kathleen and I thank you. Y

We visited the Hotel Bernini recently. We were referred to the Hotel from a experienced traveler/friend, Pat Ellington of Long Beach California. We had no idea what to expect. Some people say location, location, location, and that is true for the Hotel Bernini. Next the people, starting with Alessandro Becattini/ Concierge we could not be happier. keeping in mind the Building is over 400 years old the condition is beyond excellent. We enjoyed the piano music in the Lobby and the friendly staff. We are looking forward to a return visit. Jim and Melanie Choura

This is a very attractive hotel in a good location, on an active piazza with good shops nearby and sites like the Duomo just a few blocks away. All the basic needs are covered: clean, attractive and comfortable rooms, wifi in the room that actually works, currency exchange at the desk with acceptable if not great rates, and updated bathrooms. In terms of style and service, this hotel is on par with upper-end US hotels such as JW Marriott or Westin, but since it's a classic building in Florence there are sumptuous architectural details as a bonus. Unless you're accustomed to staying in very high-echelon hotels, say top 1%, you'd probably find this to be a very good base from which to explore Florence. Breakfast is included or was in our rate, and while it wasn't a lavish spread it was good quality with champagne, grilled vegies, many pastries, a good selection of cereals and breads, good scrambled eggs and interesting bacon. No junk food, really, so if you can't get going without coco-puffs you'll be disappointed here. The breakfast room has a barrel-vaulted ceiling with Renaissance artwork and details, and the music being played was Classical.

Half a lifetime ago, I stayed at a wonderful place called the Hotel Bernini, whilst visiting Florence with my family. Then, by chance, Monsieur whisked me off to Florence for a long weekend. When he told me that we'd be staying at the Hotel Bernini Palace, you could have knocked me down with a very small feather. The name had changed a bit, but it was the same hotel. Teenage memories of falling in love with Italy whizzed about in my very excited brain. I only hoped the breakfast room frescoes were still there. The lobby has been modernised to resemble something that Lawrence Llewellyn-Bowen has stamped in that unmistakably theatrical style. Yes, there is indeed gold leaf and swags of velvet. That made me a bit sad because the style argues with the traditional palatial style of the hotel. I wondered what the rooms would be like. Would they be decorated to match? Thankfully, no. The rooms were still reassuringly traditional, with little linen mats put down by the bed at turn-down, just as they had been on that first visit so long before. Our view was over a central courtyard. The view of my first visit had been of terracotta rooftops. Cheekily, I asked if we could move for a rooftop view, but those rooms are now suites, so unless we wanted to pay for an upgrade, the answer was no. Another thing about our room - it was large. Very large, in comparison to most hotel rooms in Western Europe. It even had a small dressing room and large, marble bathroom attached. No need to bump into each other, here. During the finer months, there is a roof terrace where you can take a drink and watch the sun set over the Arno. It was a bit too cold for that when we were there, so we took an evening cocktail at the bar in the lobby, instead, marvelling at the horrid interior design. How I longed to rip down those swags of unnecessary fabric. In its favour, and to my great relief, whoever made over the lobby did not touch the breakfast room. The frescoes of statesmen still gaze down at you from the walls, and it feels very, very Florentine. The hot chocolate is a must - tastes like something Willy Wonka made. The Hotel Bernini Palace is close to the Arno, the Uffizi, various churches of note, including the Duomo, and lovely little artisinal shops. The staff are incredibly helpful with recommending places to eat and I would definitely stay here again. I only hope that someone decides that a more traditional lobby might be more in keeping with the Palace itself. Right now, it feels like a different hotel to the one you actually sleep in, and that's a bit disconcerting. I would usually give this hotel 5 stars, because its other points should win anyone over, but the lobby's current decor loses it 1 star, because it simply does not work.

Stayed here for 4 days, 3 nights AMAZING service friendly helpful great wifi although you need a different code daily. Centrally located , English speaking maid staff very clean. Amazing breakfast spread . They set up an amazing dinner reservation for our engagement the restaurant had champagne toasts waiting for us . MOLTO BENNE

This hotel was very disappointing. It capped off our month long trek of Europe and what a shame. The location is great and so is the breakfast but the staff was very rude and not helpful at all. We had one nice bell hop the 1st night and that was it. The room that we booked was for a "city view" and when we got our room the "view" was the room on the other side of the hotel and there was mold growing in our shower. For the price I would look elsewhere for a nicer, friendlier hotel.

After Rome we ventured to Florence and were booked at The Bernini Palace Hotel. We could not believe what a great central location it was in! It is fabulously decorated and the rooms were very comfortable. Friendly/helpful staff and delicious free daily breakfast (we could not get enough)! I would definitely recommend this hotel to those travelling to Florence

Hotel Bernini Palace is one of my favorite hotels. There's something really great about it. The lobby is beautiful with it's mix of old and new Italian styles plus lighting that had a Moroccan feel. The rooms I've stayed in have been quite large and very comfortable. They have unique linens that don't feel comfortable at first but I sleep great on them. It's in a great location in the heart of Florence so you can walk everywhere. Service is great as well. I highly recommend Bernini... And Florence, my new favorite city!

This is a beautiful hotel in a great location that really gave us a warm welcome to Florence. The rooms are on the bigger side considering the rest of the hotels we stayed in across Italy. The service was wonderful. The staff were all very helpful. Breakfast was scrumptious and varied. Like other reviewers mention, the breakfast room was absolutely beautiful. I marveled over it each time we visited. We really enjoyed our stay here.

We found this hotel on Trip Advisor which we swear by! This lovely hotel is in an amazing location- behind Ufuzzi Gallery and literally blocks from everything else: Pitti Palace, Santa Croce, Duomo. We walked everywhere with our children 11 and 14. The best part is the hotel is just off the main streets so it is quiet and peaceful as well as convenient. I cannot finish without giving a huge thank you to our amazing concierge Lorenzo who made our stay flawless. He made dinner reservations, ordered sightseeing tickets, scheduled our transfers and train tickets....truly full service. The other staff was courteous, friendly and fluent in English. This is a perfect family or couples retreat. Just amazing!!

My wife and I recently stayed two nights at the Bernini Palace. We found the staff very accomodating, and the location of the hotel could not be more convenient for sightseeing. However, it is not a five star hotel; rather, it rates four stars. I will tell you why. Our room, 506, was comfortable but quite small and when most recently renovated must have made quite an impression. Now, however, there is a dark area below the A/C duct outlet, indicating the crud has been coming out of the duct and onto the damask wall covering. This is not good, because it shows a lack of maintenance of the HVAC system and a failure in keeping the room clean. In the bathroom, there had been some sort of plumbing leak from above (not recently) which left a highly visible brown stain. In a five star hotel, such details are not overlooked. When we went down one evening to eat in the hotel restaurant, we found it empty of people (no serving staff at all, no guests) and the room smelled of something (which may have been sewage, as some other guests have commented). After waiting 10 minutes, we left and ate instead in one of the numerous excellent small restaurants nearby. Five star hotels do not have empty restaurants that smell odd. The breakfast included in the room price is about what one would expect in a three star hotel, with a few "upscale" touches. One is offering prosciutto di Parma among the breakfast meats, but when we arrived about forty-five minutes into the breakfast period, the prosciutto was gone and had not been replenished. Five star hotels do not overlook such details. Finally, the complimentary wifi was running at no more than 10 mbps when we were trying to use it. Five star hotels now offer much faster wifi. So, stay at the Bernini Palace for its convenience not for it five star ambiance, because it does not offer that. I also regard it as overpriced for what it offers, but the same can be said of other hotels in Florence.

Where do I begin? I guess with Lorenzo. That man is amazing and can't do enough for you. Actually, all of the staff was great but Lorenzo helped us most of the time. We loved this hotel. We had been traveling for 2 1/2 weeks by the time we got here but this hotel was our favorite bar none. We had a room for disabled due to my husband. The room was very large, had places to keep luggage out of the way, we had a small little "office" like room right off the bedroom and the biggest perk for me was there were two bathrooms. One for disabled and one regular one. We stayed a week and this was fantastic as it allowed us to sleep a little later and not rush the other to hurry up. We could walk to many places in Florence. We also had 3 days of wine tasting which we loved. (Tours of Tuscany was excellent). Next time we will see more of Florence. It was fun walking along the many streets and finding interesting places to eat and oh yes the Gelato. Highly recommend and when we return to Florence this is where we will stay. We really miss Lorenzo, his beautiful wife and all of the outstanding staff. My husband's rental scooter had issues and one of the men who worked there fixed it for us. The rental people were a bit remiss blaming us for a defective scooter, when it was not maintained. That was a relief to my husband who really needed to use a scooter rather than a walker. HIGHLY RECOMMEND.