Gigli d'Oro Suite Hotel

The location is really really good, it’s right on the Piazza Navona in a quiet street. The rooms are big and nice, the bathroom is clean and very beautiful. I enjoyed my stay there very much and in terms of value for money it’s really really good. Mizan and all of the staff were perfect, thank you.

I don’t understand the bad reviews. It is a really small but really well kept and with a great staff. They have staff in limited hours of the day but they were amazing to accommodate my early arrival, greeted me with pastries, water and espresso while I waited for my room. My only regret is that we will stay only one night. My next stay in Rome will for sure be there again.

I don't understand the bad reviews. In our experience, this is a four-star hotel. We stayed in one of the two top floor rooms. It was quiet (day and night), cold, comfortable and clean. More than that, it is really nice, with classic Roman touches! As you climb the stone stairs, there are small statues in alcoves. In our large room there was a nice painting and a huge new hot tub with jets, the ceiling showed exposed rafters and tile roof with accent lighting. Service was very helpful and friendly. The negatives : our late-night checkin was remote via a video screen. We had to wait for an attendant to cycle over. This was a bad start but during the day, I usuallyI saw onsite attendants. The room smelled very fresh but the bathroom had a negative smell. Running water into the bidet helped - I think it comes from the pipes. Breakfast was not included in the package that we purchased and we did not pay to try it.

Warning not what it’s advertised. I booked direct and received confirmation of an executive suite top floor by email. Upon arriving, there is no reception but a screen showing a man in an office somewhere, we couldn’t hear him and he indicated to pick up the phone at the abandoned reception. For 5 minutes nothing happened and he arrived at the front door. We checked in and he indicated our room was on the first floor, knowing I had confirmation of the top floor suite. I showed him my confirmation email (from direct booking) with the information. He showed me a different version on his screen but later he was able to pull up the same information as mine, but continued to ask me to produce proof and deny the existence of such rooms. We asked to see the room and upon entry knew immediately it wasn’t what we booked. We asked again how this could happen and he continue to demand proof of ‘where is the booking’ and I indicated I received one email from the direct website showing I’d booked the executive suite. We decided to leave - my partner challenged him one last time calmly asking, what do you think went wrong here? And he was rude, interrupting and gas lit us claiming our confirmation email was wrong. On top of the rude service, the unattended check-in was less than ideal. Don’t book here if you need any sort of attentive service. Room was small facing street with pub restaurant below.

Best location in the heart of Rome. Surrounded by lots of cafes and restaurants. Walking distance to main attractions.|The building located on a small street that a bit hard to find, so use the navigation program.|Large specious room, very clean and cosy. The room good equiped, the little minus is a lack of kettle and the iron.|The bed and the pillows were very comfortable.|Very nice helpful staff, option for breakfast, but we didn't use it.|Check out at 11:00 and if you have a late flight, you can leave the luggage for storage. The staff is in the building only till afternoon, so if you intend to arrive later, let them know in advance.|Just book the suit and enjoy!

This was our 6th stay at the hotel and every other visit would have been a 5* review. The location is excellent, the rooms were fantastic and the staff super helpful. But that is a description of previous visits. This was our first stay since the pandemic and a few things have changed. First of all, one of the reasons we always stayed here in the past was that the hotel is tucked away in a quiet side street off Piazza Navona. It isn't quiet any more. There is a restaurant close by that has loud music playing until the early hours every night and a small bar has opened a couple of doors down from the hotel. The bar seems to attract a lot of excitable locals who can't have conversations at normal volume. Everything is yelled and screamed, usually until about 2.30 am. Next is something I noticed other reviewers have commented on - virtual reception. This again is something new since our last stay. In the past the staff have been warm, welcoming and super helpful. This time... well, its just that they never seem to be there. When we arrived at the hotel, nobody was there to greet us and the door access code we had been given did not work. Nobody answering the buzzer. We did eventually manage to get hold of someone to let us in, but its not a great start to your stay. In the 5 nights we were at the hotel we maybe saw staff on 3 occasions - usually breakfast. You do very much get the feeling that you're being left to fend for yourself. Even the morning we checked out, no staff were at the hotel. I have worked in hospitality for over 20 years and at a minimum you should be present for a guests arrival and departure. Its just polite if nothing else. The same company owns another full service hotel in the area and it seems quite clear that this is now their main focus and Gigli d'Oro is more of an afterthought - the other hotel is where all the staff are based. Other issues... rooms starting to look a little tired... rooms insanely hot so you have to open windows to cool down (see earlier comment about noise)... drains in bathroom particularly smelly. And breakfast... never could figure that one out. Some days it's there... some days it isn't. Really disappointed to have to write a review like this but what was our go-to place to stay in Rome has now become somewhere we wouldn't visit again. Such a shame.

We loved stayinga the Gigli D'oro. We had not one problem with the hotel. Alessio the innkeeper exceeded all my expectations. From the minute I booked the hotel to the last day, Alessio helped me out with all my requests. Alessio and his staff were wonderful. Nina the housekeeper was outstanding. We had a front room and couldn't be more happier.||Grant it, that this is not the Excelsior or the Hilton, but a very small, extremely clean hotel in one of the best areas of Rome. The way Alessio runs his hotel is a more modern way and that's ok.||We had coffee and cornetto one day. We weren't interested in breakfast at the hotel, but wanted to eat what Rome had to offer.||The block was very little and quiet and all was well.||We cannot wait to return.

They advertise they have a restaurant and bar but the bar is only a mini bar in your room and the restaurant is breakfast only reserved in advance with only 4 tables in a small room and they charge 10 euros per person. There is no front desk, no one to speak to with concerns. It is a very small hotel with nice size rooms but they call it a suite when there is only a bed and a jacuzzi tub - no couch, chairs or table. The toilet broke down twice during our 4 nights there. It was also very noisy with street traffic. The only salvation is that it is only a block from Piazza Novana, which is the area we wanted to be in. We will never stay there again.

The location is really really good, it’s right on the Piazza Navona in a quiet street. The rooms are big and nice, the bathroom is clean and very beautiful. I enjoyed my stay there very much and in terms of value for money it’s really really good. Mizan and all of the staff were perfect, thank you.

I don’t understand the bad reviews. It is a really small but really well kept and with a great staff. They have staff in limited hours of the day but they were amazing to accommodate my early arrival, greeted me with pastries, water and espresso while I waited for my room. My only regret is that we will stay only one night. My next stay in Rome will for sure be there again.

I don't understand the bad reviews. In our experience, this is a four-star hotel. We stayed in one of the two top floor rooms. It was quiet (day and night), cold, comfortable and clean. More than that, it is really nice, with classic Roman touches! As you climb the stone stairs, there are small statues in alcoves. In our large room there was a nice painting and a huge new hot tub with jets, the ceiling showed exposed rafters and tile roof with accent lighting. Service was very helpful and friendly. The negatives : our late-night checkin was remote via a video screen. We had to wait for an attendant to cycle over. This was a bad start but during the day, I usuallyI saw onsite attendants. The room smelled very fresh but the bathroom had a negative smell. Running water into the bidet helped - I think it comes from the pipes. Breakfast was not included in the package that we purchased and we did not pay to try it.

Warning not what it’s advertised. I booked direct and received confirmation of an executive suite top floor by email. Upon arriving, there is no reception but a screen showing a man in an office somewhere, we couldn’t hear him and he indicated to pick up the phone at the abandoned reception. For 5 minutes nothing happened and he arrived at the front door. We checked in and he indicated our room was on the first floor, knowing I had confirmation of the top floor suite. I showed him my confirmation email (from direct booking) with the information. He showed me a different version on his screen but later he was able to pull up the same information as mine, but continued to ask me to produce proof and deny the existence of such rooms. We asked to see the room and upon entry knew immediately it wasn’t what we booked. We asked again how this could happen and he continue to demand proof of ‘where is the booking’ and I indicated I received one email from the direct website showing I’d booked the executive suite. We decided to leave - my partner challenged him one last time calmly asking, what do you think went wrong here? And he was rude, interrupting and gas lit us claiming our confirmation email was wrong. On top of the rude service, the unattended check-in was less than ideal. Don’t book here if you need any sort of attentive service. Room was small facing street with pub restaurant below.

Best location in the heart of Rome. Surrounded by lots of cafes and restaurants. Walking distance to main attractions.|The building located on a small street that a bit hard to find, so use the navigation program.|Large specious room, very clean and cosy. The room good equiped, the little minus is a lack of kettle and the iron.|The bed and the pillows were very comfortable.|Very nice helpful staff, option for breakfast, but we didn't use it.|Check out at 11:00 and if you have a late flight, you can leave the luggage for storage. The staff is in the building only till afternoon, so if you intend to arrive later, let them know in advance.|Just book the suit and enjoy!

This was our 6th stay at the hotel and every other visit would have been a 5* review. The location is excellent, the rooms were fantastic and the staff super helpful. But that is a description of previous visits. This was our first stay since the pandemic and a few things have changed. First of all, one of the reasons we always stayed here in the past was that the hotel is tucked away in a quiet side street off Piazza Navona. It isn't quiet any more. There is a restaurant close by that has loud music playing until the early hours every night and a small bar has opened a couple of doors down from the hotel. The bar seems to attract a lot of excitable locals who can't have conversations at normal volume. Everything is yelled and screamed, usually until about 2.30 am. Next is something I noticed other reviewers have commented on - virtual reception. This again is something new since our last stay. In the past the staff have been warm, welcoming and super helpful. This time... well, its just that they never seem to be there. When we arrived at the hotel, nobody was there to greet us and the door access code we had been given did not work. Nobody answering the buzzer. We did eventually manage to get hold of someone to let us in, but its not a great start to your stay. In the 5 nights we were at the hotel we maybe saw staff on 3 occasions - usually breakfast. You do very much get the feeling that you're being left to fend for yourself. Even the morning we checked out, no staff were at the hotel. I have worked in hospitality for over 20 years and at a minimum you should be present for a guests arrival and departure. Its just polite if nothing else. The same company owns another full service hotel in the area and it seems quite clear that this is now their main focus and Gigli d'Oro is more of an afterthought - the other hotel is where all the staff are based. Other issues... rooms starting to look a little tired... rooms insanely hot so you have to open windows to cool down (see earlier comment about noise)... drains in bathroom particularly smelly. And breakfast... never could figure that one out. Some days it's there... some days it isn't. Really disappointed to have to write a review like this but what was our go-to place to stay in Rome has now become somewhere we wouldn't visit again. Such a shame.

We loved stayinga the Gigli D'oro. We had not one problem with the hotel. Alessio the innkeeper exceeded all my expectations. From the minute I booked the hotel to the last day, Alessio helped me out with all my requests. Alessio and his staff were wonderful. Nina the housekeeper was outstanding. We had a front room and couldn't be more happier.||Grant it, that this is not the Excelsior or the Hilton, but a very small, extremely clean hotel in one of the best areas of Rome. The way Alessio runs his hotel is a more modern way and that's ok.||We had coffee and cornetto one day. We weren't interested in breakfast at the hotel, but wanted to eat what Rome had to offer.||The block was very little and quiet and all was well.||We cannot wait to return.

They advertise they have a restaurant and bar but the bar is only a mini bar in your room and the restaurant is breakfast only reserved in advance with only 4 tables in a small room and they charge 10 euros per person. There is no front desk, no one to speak to with concerns. It is a very small hotel with nice size rooms but they call it a suite when there is only a bed and a jacuzzi tub - no couch, chairs or table. The toilet broke down twice during our 4 nights there. It was also very noisy with street traffic. The only salvation is that it is only a block from Piazza Novana, which is the area we wanted to be in. We will never stay there again.