Footpatrol London

Just made a purchase online, phoned to cancel/amend 2 mis after placing order. Was told to call back in later as the system needed at least 40 mins to update. Just called back, person handling the query couldnt seem to find the order even though provided order number and name. Then asked what 'what was the link' i purchased through. Finally found the order and informed me didnt know if could be cancelled and will received confirmation in a few days.... not very confidence inspiring and dont think i'll be using footpatrol again

When you won a raffle you will never get the shoes. Contact them for refund but i am still waiting my money. Terrible experience DONT BUY

THINK TWICE if you want to order from their website and you live outside the UK. They are using Skynet, the jankiest delivery courier known to humankind. My order never arrived after one month of waiting and the tracking number never worked. Terrible, unhelpful email support from Footpatrol’s customer service too.

Ignore the bad reviews. Good packaging, arrived 4 days after ordering, right size, right colour, right everything. The only thing I’d recommend is start mentioning the package courier in the track&trace email, now I looked it up at your website. Will be ordering here again.

For my brother in laws 40th Birthday I ordered a pair of Nike Air Force 1 boots from Size which arrived in a tatty box and the black tick peeling off the rear of one of the boots, not great bit these things happen so I returned them for a refund. I found the same boots on Footpatrol's website and so ordered them again. And guess what they arrived in a tatty box with the same tick pealing off. Checking out both companies it seems they are both owned by JD sports and based on the incredible coincidence of this experience I imagine share a warehouse. I am shocked that their quality control for returns (clearly marked as faulty on returns labels) can end up back in customers hands, and in this case the same customer from two brands under the same owner!!. A complete and utter waste of my time and super embarrassing when buying as a present!

I would definitely use these guys again 💯 Ordered two pairs of Puma Speedcats on Saturday afternoon and by dinner time on Monday they'd arrived in perfect condition, to job thanks very much 👌

I’ve been reading everybody’s reviews... they’re all a bunch of lies... I ordered on a Friday turned up on the following Tuesday... shoe box was protected by outer box... no damage... replied to me really quick. i also know people who use these guys a lot... never complained... these google reviews are made by scammers... I think your find 99% of these 1 star reviews are from rude people who went about business wrong so they got ignored... simple... it’s always nice to be nice... either that or it’s rival shoe company’s trying to be spiteful. Great company would definitely recommend. PS. Safari will not let you write a rewive... must be a glitch in the system... you have to go through google chrome.

Ordered online, order cancelled with zero explanation. Do not shop with this company

Just made a purchase online, phoned to cancel/amend 2 mis after placing order. Was told to call back in later as the system needed at least 40 mins to update. Just called back, person handling the query couldnt seem to find the order even though provided order number and name. Then asked what 'what was the link' i purchased through. Finally found the order and informed me didnt know if could be cancelled and will received confirmation in a few days.... not very confidence inspiring and dont think i'll be using footpatrol again

When you won a raffle you will never get the shoes. Contact them for refund but i am still waiting my money. Terrible experience DONT BUY

THINK TWICE if you want to order from their website and you live outside the UK. They are using Skynet, the jankiest delivery courier known to humankind. My order never arrived after one month of waiting and the tracking number never worked. Terrible, unhelpful email support from Footpatrol’s customer service too.

Ignore the bad reviews. Good packaging, arrived 4 days after ordering, right size, right colour, right everything. The only thing I’d recommend is start mentioning the package courier in the track&trace email, now I looked it up at your website. Will be ordering here again.

For my brother in laws 40th Birthday I ordered a pair of Nike Air Force 1 boots from Size which arrived in a tatty box and the black tick peeling off the rear of one of the boots, not great bit these things happen so I returned them for a refund. I found the same boots on Footpatrol's website and so ordered them again. And guess what they arrived in a tatty box with the same tick pealing off. Checking out both companies it seems they are both owned by JD sports and based on the incredible coincidence of this experience I imagine share a warehouse. I am shocked that their quality control for returns (clearly marked as faulty on returns labels) can end up back in customers hands, and in this case the same customer from two brands under the same owner!!. A complete and utter waste of my time and super embarrassing when buying as a present!

I would definitely use these guys again 💯 Ordered two pairs of Puma Speedcats on Saturday afternoon and by dinner time on Monday they'd arrived in perfect condition, to job thanks very much 👌

I’ve been reading everybody’s reviews... they’re all a bunch of lies... I ordered on a Friday turned up on the following Tuesday... shoe box was protected by outer box... no damage... replied to me really quick. i also know people who use these guys a lot... never complained... these google reviews are made by scammers... I think your find 99% of these 1 star reviews are from rude people who went about business wrong so they got ignored... simple... it’s always nice to be nice... either that or it’s rival shoe company’s trying to be spiteful. Great company would definitely recommend. PS. Safari will not let you write a rewive... must be a glitch in the system... you have to go through google chrome.

Ordered online, order cancelled with zero explanation. Do not shop with this company