Christopher Bloxham
Google
The location is amazing. The store is aesthetically pleasing. The brands are some of my very favourites and all under one roof.
Unfortunately, I have a sliding scale of my experiences with the staff as a prospective customer.
My first visit, five stars. I purchased a jacket. The experience was everything I wanted (I don't have high expectations - to be asked if I want any help, you know, that sort of thing) and the staff member was excellent. To be noted, though, I have not seen that particular staff member in the store on subsequent visits. Maybe it was simply a helpful member of the public?
My second visit, three stars. I waited around for over thirty minutes to pay for a sweater that had to be transported from downstairs to upstairs. The shop, in my opinion did not seem excessively busy. Benefit of the doubt given for this apparently complex logistical situation because as previously mentioned, the brands are so good and all under one roof.
The third visit, doesn't warrant a rating. The customer service on this occasion was non-existent. I waited patiently to be attended to with no one reaching out despite staff seemingly sitting/standing around who were not attending to other customers and the shop, in my opinion, really wasn't busy at that point in time. I was waiting to try on another jacket that would've been a guaranteed sale after I'd locked down my sizing but I couldn't see it on the rail. I left with a goodbye from the same staff who were sitting on their backsides and seemingly doing nothing.
This is all my own experience and the opinion of one person. I hope your experiences are more positive. It may depend on you being a person that Clutch Cafe staff deems as their sort of person? I'm not sure. It shouldn't matter, but if the thought has entered my head (and seemingly other reviewers' heads scrolling through the other Google reviews) there may be some truth in it?
I'm glad Clutch Cafe is in a privileged position in the retail space for such preference and where sales don't seem to matter, but fortunately, I can vote with my wallet and purchase my favourite brands elsewhere (websites, other brick and mortar retailers, etc) and the, in my opinion, dreadful customer service is so unappetising it outweighs any positives of location, aesthetics and/or convenience.
It is purely down to the staff for making my last visit my last visit.