B P.
Google
I brought my bike in to have a few accessories properly secured. I had purchased the accessories online and brought them with me in my backpack. When I mentioned this, one of the employees commented that if everyone did that, the shop wouldn’t be in business. The comment felt unnecessary and set an uncomfortable tone, as if I was being judged for not buying the items there.
I left the shop and returned over an hour later to check on my bike since I hadn’t received a text update. At that point, my bike hadn’t been touched. I spoke with another gentleman, who I later understood to be the owner, and his response felt dismissive. When I asked about my bike, he replied that he didn’t know and said he was working on “a million projects,” which came across as frustrated rather than helpful.
I decided to come back the next day. For the first time, I never received a notification that my bike was ready. I had to text the shop myself to check on the status.
I understand that shops get busy, but the lack of communication and the attitude from staff made this an unpleasant experience. I was simply looking for a straightforward service and clearer communication.