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Google
Hotel Altstadt Vienna has a lot of potential, but unfortunately, our stay was marred by several issues that impacted our experience.||Let’s start with the positives: the rooms are very spacious and well-appointed, offering a comfortable setting with an interesting contemporary decor. However, while the room itself was lovely, the bed was far too soft for our liking. If you prefer a firmer mattress, you might find it a bit uncomfortable.||The hotel is located in an apartment building, which gives it a unique charm, though it’s not exactly what you might expect from a traditional hotel setting. The location is good—while it’s outside of the main touristy areas, it’s still within walking distance of most attractions. So, for those who enjoy exploring a bit on foot, it’s well-placed.||Unfortunately, there were some issues that made our stay less enjoyable. The room was not properly heated, and one night the heating completely broke down, leaving us cold in the middle of winter. To make matters worse, the hot water also stopped working the following morning. We never received a proper apology from the staff, and we had to demand a discount, which was never offered proactively. ||On a more positive note, the breakfast was very nice and served at a convenient time (until late in the morning, which was a bonus). The food was fresh, and there was a good selection. However, the breakfast room was a bit crowded, and the service was rather impersonal—there was no real warmth or attention from the staff who seemed overwhelmed.||Overall, while the hotel has some lovely features, the service and maintenance issues left a bad taste in our mouths. For the price, we expected a lot more in terms of both comfort and service. We won’t be rushing back, especially given the lack of accountability when things went wrong during our stay.
