Diana E.
Yelp
Unprecedented customer service!!! We were traveling to Guanajuato for a family wedding and hence had to make our reservations by phone (very good English speakers). Staff was so helpful, even arranged for transportation to and from the airport, toting our luggage to and from the van (7 adults, vehicles are prohibited within the Plaza / Jardin de la Union due to heavy pedestrian traffic) about 2 blocks from the hotel. One day we walked to the market (on our own) and it was quite a hike. When we wanted to visit the mummy museum, they suggested we take a taxi, good thing we did, it was further than the market. When needing a gift card for the wedding, they showed us exactly where we could find one as we had tried several shops on our own. This hotel was a little more expensive, but we chose it as it was within a short walking distance to all the scheduled activities, and the Pipila monument. I am so glad we did! Every tip we left was well deserved. Our group stayed in rooms Renata (inner, no window), Victoria, Pilar, and Isabel all with balconies overlooking the Plaza. Staff welcomed us every evening, even as late as 3am one night! Music went on past midnight, multiple early church bells ring daily, but the wooden shutters drown out the noise well, (earplugs are supplied) but we were so exhausted from walking everyday, we had no problem sleeping! Bedding was nice but a little excessive for us South Texans (we removed the duvet) and their AC isn't like ours, but we were very comfortable. Extremely clean. Lighting in shower could be brighter. Coffee and water in our room were complimentary. Daily complimentary breakfast at 2 different hotels, both delicious. Check out was at noon, but they happily held our luggage until we left at 4pm. We would definitely stay here again.