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The Hotel Service Everyone Forgets About Can Change Your Vacation
"At Shangri-La The Shard in London, head concierge Salvatore Bartolone can arrange exceptional, sometimes once-in-a-lifetime experiences—ranging from helicopter tours to guided visits to the Tower of London that access hidden corners not open to regular ticket holders." - Jennifer Bradley Franklin Jennifer Bradley Franklin Jennifer Bradley Franklin is an Atlanta-based multi-platform journalist and author, specializing in travel, food, interior design, and other lifestyle topics. In addition to Travel + Leisure, her work has appeared in the Wall Street Journal, Condé Nast Traveler, Architectural Digest, and other publications. Travel + Leisure Editorial Guidelines
